We are having an issue with webtools auto login (double click on the owl in the tray area), it doesnt work and the log file shows the following: Error    2024-04-30T09:02:31.15    SuperOffice.TrayApp.Server.TrayAppServer>Execute<TRequest, TResponse> SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest SuperOffice.TrayApp.Server.TrayAppServer+OnExecute`2[SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest,SuperOffice.TrayApp.TrayApp2.GetAlarmsResponse] MSSQL - 12 \\\ 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer        TrayAppServer.Execute implementation failed SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest DH (1993) - Authorized (Employee)Gebruikersniveau 0+:  MSSQL - 12 \\ACRMSQL10\SuperOffice_AllCRM (crm_AllCRM), Database serial #: 1501235947, Database Expiration Date: Friday, July 12, 2024 ACRMSQL10 SuperOffice_AllCRM 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer Response status code does not indicate success: 502 (Bad Gateway).    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()    at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)    at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)    at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)    at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation) System.Net.Http           Exception Message:Response status code does not indicate success: 502 (Bad Gateway).       Exception Source:System.Net.Http       Exception Target:System.Net.Http.HttpResponseMessage EnsureSuccessStatusCode()          at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()          at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)          at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)          at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)          at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation)   The download service is offline, so i guess that is the underyling issue (https://www3-superoffice-com.azurewebsites.net/DownloadService/) WebTools should still work when this isn't available... SuperOffice Version: SuperOffice CRM OnSite 10.3 Release_OnSite_10.3.3_2024.04.17-01 WebTools version:   

Wondering wheter it is is possible to use RPA application like uipath with superoffice or not.

Hello everyone, one customer of us requested this feature. The signature should be added automatically to the answer after clicking on "Answer" or "Answer to all" in the ticket. He has templates for each ticket category and want this to be taken depending on it. We didn't find an event for opening a new reply in crmscript. The current idea is to replace the default user signature every time the ticket is opened: Is there a better way to do it? is that even possible? Thank you in advance! Best regards, Andrey

Hello All,   I was initially looking of setting up an URL on an error message so that users can click it and that will send them to a help document. But I was not able to make CRM script produce a clickable URL   I found out about setNavigateTo, but unfortunatly, I cannot find a way to make it work with anything but Soprotocol. Is it possible to send the susers to a custom URL upon clicking Yes (for example)?   Thank you!

Hi, We are transitioning from on-premises to the cloud. On our on-premises system, it is possible to log in as a customer from your external website. Is this also possible in the cloud solution?

Hi, Is it possible to show and edit a script-based selection in SuperOffice CRM?  (I would like to pass in a value as well for the selection so that it can update depending on the value. ) Regards Fredrik  

I'm making a new message trigger that should set an extra field on a ticket/request. for extra fields of type String this works as expected, but for Integer and Boolean I'm unable to set the value:   Integer ticketId = Integer(ed.getInputValue("outbox.ticketId"));   NSTicketAgent ticketAgent;   NSTicketEntity ticket = ticketAgent.GetTicketEntity(ticketId);   Map extras;   extras.insert("x_snorre", "string value inserted");    //works   extras.insert("x_snorre2", "34");       //don't work   extras.insert("x_snorre2", "[34]");     //don't work   extras.insert("x_snorre2", "[I:34]");   //don't work   ticket.SetExtraFields(extras);   ticketAgent.SaveTicketEntity(ticket);   Any suggestions?