Hi everyone!
On Friday, we updated a number of customer databases where web panels contained hard‑coded URLs pointing to specific tenant paths (such as https://online3.superoffice.com/cust12345/CS/scripts/blogic.fcgi?_sf=0&action=doScript&includeId=somethingSpecial).
These have now been replaced with the recommended Service template variables like <csbl>?_sf=0&action=doScript&includeId=somethingSpecial
Why this matters
SuperOffice Online tenants can be moved between different locations/hosts over time. For example, a customer might be relocated from:
online2.superoffice.com/Cust12345 → app.superoffice.com/Cust12345
If URLs are hardcoded, those links may break when the tenant moves.
By using the supported variables such as: <csbl>?_sf=0&action=doScript&includeId=OurOwnScript
URLs are generated dynamically, ensuring your customizations continue to work even if we reorganize or relocate the customer environment.
More info on supported variables: https://docs.superoffice.com/en/document/templates/variables/for-service.html
Do you need to do anything?
No action required. The update has already been applied.
If you're adding new web panels later, please make sure to use the variables.
Alle Svar (1)
Hi Margrethe Romnes,
I haven't tested this recently, but was this bug taken into account on Mobile CRM?
https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=23093&azure=1
If this is still an issue, web panels might break due to the conversion described above.