Hi! New to working with Quotes and trying to get it to work to send my first test quote, but I am stuck:  I am (desperately!) trying to add a quote format template to a quote I want to send/publish. I have got everything set  up including the actual quote template, but when I click the SEND button to open the send popup-window, I am missing a value from the quote format dropdown: I have searched far and wide in the forums, user guides and documentation and I cannot find anywhere which shows you how to add/edit/maintain this kind of template. The closest I get is to a mention of its existence: under this section: https://devnet.superoffice.com/en/admin/lists/learn/sale-type.html Any help is greatly appreciated!   Best Regards, Henrik

Hi, In Background we have implemented that SO Ticketsystem is not only System for our IT Service & Support, but also Billing System, each Ticket is a receipt for the Billing to our different Customer. At Beginning of each Month we send a group of Tickets for our monthly Billing of last month to them. in CRM Scripts this is two level Scripts, in Basic Scripts the single Tickets with all Message will be copied, in second Scripts where this Basic Scriptsc be called, an array of Tickets will be defined then copied and will be running in monthly scheduled Tasks. This Basic Scripts is also multiple called if user copy his single Tickets, and the Jobs for Copy array Tickets runs for several Months fine. Now the Issues is, at begging of this Month (Feb.), the Jobs for Tickets was double executed, that means, our all Customer receive his double Billings. You see here the monthly Jobs is scheduled to excecuted at first day of each Month at 10:00, but the last Execution is at 10:19: In fact all Tickets were double copied in Ticketsystem, once at scheduled 10:00, once at 10:20. I have asked our local SO Support in Germany, they sent me the Protocol: An exception occurred in script: "Start Recurring Tickets_monthly_Seidemann for Jobs" in include script: "copy_Recurring_tickets" at: line 60, char 3 Original exception: EjScript::RunTimeException: Script is taking too long to execute. Execution time: 121.12, User CPU time: 7.31 at "copy_Recurring_tickets", line 60, char 3   called from copyTicket(), declared in "copy_Recurring_tickets", line 3, char 6  That means, the Jobs was double executed since its long Execution. But I don't unterstand, why long executed Jobs has two times excuted. Normally if Timeout was triggert, it should be stopped. Actually we have 32 Tickets in this Array to monthly Copy, and each Ticket has only one Message only with Text, each Tickets Copy lasts about 3-7 Sec. depends on connection. May be I need your Advice, if I break this long Jobs down in more Piece, for example, each Jobs copy no more then 10 Tickets, and the Execution time is nights at 3:15 then after 20 Min. for next Jobs to Copy next Array Tickets. 15 Min. for Lock Time and 15 Min. for Min. before Restart after Error should be enough.  Will it e OK to avoid later such Issues in Jobs? many Thanks!