Technical Product Forums

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An areas to discuss Networks/Systems administration type questions about SuperOffice products. Ask product configuration type questions in the Administrator Forums (not here in the technical area).

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Problem with CRMScript iframe

Hello everyone, in our new project we need a website as an iframe in SuperOffice which should consume some additional parameters. We created it using CRMScript (... setVariable("url", "https://ourapp?newparam=xxx")). Works well except for one thing. We need SOClientCrossMessaging calls from this iframe and it doesn't work. If we set the url directly in the GUI Web panel, it works fine. We don't get any errors in browser console during function calls. It just doesn't work. Does anyone have experience with ClientCrossMessaging from CRMScript iframe? Thanks in advance! Best regards, Andrey

AS

Andrey Stupak
1
0
22. nov 2023 | CET 06:22
Ämne:
CRM Web Application
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Custom document plugin in 10.2.9

Hello! I am just investigating right now, but it seems there is an error with custom plugins in 10.2.9, and a small GUI error (that’s for sure) in the document template dialog, when opening a template for editing, the archive provider drop down is empty, it should show "SO Archive".    But it is not possible to select the custom plugin, neither in the LoadTemplate popup (first popup when adding a template) or in the template details popup, the list simply doesn't contain my plugin. The good thing is that 1: The plugin is loaded, and it doesn't fail, my first upgrade failed, and I got an error in the log-file, but now it runs. and 2: When upgrading a SuperOffice with templates that uses the plugin, the document is created, and my plugin runs. That way I know the plugin works, but of maybe I could have missed something in the headers and attributes for reflection. Has anyone tested their document plugin on 10.2.9.yet?
Martin Andersen
3
1
10. nov 2023 | CET 11:14
Ämne:
CRM Web Application

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Hi Martin, Is this a plugin which have been working with previous versions of SuperOffice, or are you testing it out for the first time together with version 10.2.9?   Best regards, Trude Smedbråten
by Trude Lien Smedbråten
15. nov 2023 | CET 04:25
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New prompt in service upgrade.exe prevents automatic execution

With version 10.2.9. the following prompt appears every time when running upgrade.exe: "Note: Customer center templates will be migrated from disk to the database. If you have customized templates in a backup folder, restore now before continuing. [ok]:" Due this prompt asking for user input you can't automate the process by passing in a config-file (-config-file option), passing the option -noconfirm also doesn't skip this prompt. Is there a other (not documented) command line flag or answer key in the config-file option pass to this prompt without manual user input?
David Hollegien
1
0
8. nov 2023 | CET 09:13
Ämne:
CRM Web Application
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Onsite version 10.2.9 - The last onsite version supporting the possibility of switching back to Pagebuilder versions of Sale card, Project card and Archives

Hi,   As we are gradually rewriting all UI using our new SCIL framework, Pagebuilder based customizations will stop working. (This is not new, Pagebuilder extensibility is deprecated, and no longer supported).   After refactoring Sale card, Project card and Archives, we have kept a possibility open for disabling these new versions for a few Onsite customers with extensive customizations. This have been possible by manually disabling feature toggles within the web config file.   This message is a heads up for those who have used this possibility to keep pagebuilder customizations live a bit longer:  Upcoming   Onsite version 10.2.9 is the last onsite version where you can switch back to Pagebuilder versions of the Sale card, Project card and Archives.  
Trude Lien Smedbråten
1
0
1. nov 2023 | CET 03:23
Ämne:
CRM Web Application
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SAINT status update

In Windows we used SOTravelGateway to set up a background task for regenerating the SAINT statuses/counters. In SuperOffice Online this is done automatically by the Cloud Services. How do we do this in an onsite SuperOffice 10 installation? I am not able to get the old SoTrvGate.exe to connect to the SO10-database (and will not use it because it is outdated) - and cannot find anywhere else I can set up this to be done automatically. Am i supposed to wite a CRMScript to call NetServer functions to do this - and schedule this to run? I know I can press the menuoption in Admin to do this manually, but it is not good enough for someone who want to see the "watermarks"... 
Atle Bjerck
2
1
6. okt 2023 | CET 11:45
Ämne:
CRM Web Application

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We usually solve this using a scheduled CRMScript like you mentioned. You could also use DBSetup in combination with windows task scheduler to regenerate SAINT counters/status. See docs 'Start DBSetup with parameters' Do note that both DBSetup and Travel gateway (afaik) expect that you have a SQL user and a SuperOffice system user with the same username and password.
by David Hollegien
6. okt 2023 | CET 01:08
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List field on Request

Too bad I can't make a udef-list-typed field on a Request. But how can I get the same function with a "Extra table relation" field? Does choose from list box means a drop down or a real list box? How do I put data in the table I referes to? And is the field searchable as in "one of"?
Martin Andersen
1
0
4. okt 2023 | CET 07:56
Ämne:
CRM Web Application
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Use protocols to open request

I want to control the SuperOffice CRM web through the web tools (tray app), I want to open tickets for a person or for a company, and I want to create a new ticket for a given person. I have tested and I can open a ticket, if I have an id or a new ticket also. The docs have not yet been updated for ticket entities, see it here: SoProtocol This is how I did it in the old service versions.   // http://service.xxx.com/scripts/ticket.exe?_sf=0&action=viewTableEntry&table=contact&id=3   // http://service.xxx.com/scripts/ticket.exe?_sf=0&action=viewTableEntry&table=person&id=17690   // http://service.xxx.com/scripts/ticket.exe?action=newTicket&custId=17690 superoffice:ticket?ticket_id=4 is the only one I can find to show a ticket and it doesn't list the request like I want (of cause). EDIT: superoffice.ticket.new?person_id=1 will open a new ticket filled with the person selected. So that one is solved Does any one have a list of the new protocols for ticket ?
Martin Andersen
3
8
28. aug 2023 | CET 11:11
Ämne:
CRM Web Application

Senaste svar

Does this work with the script based triggers for Requests ?  I can for example do this from a sale/contact/project window but not from a request window.  What I am trying to achieve is to navigate to a specific script in the minipanel whenever i am in the ticket window irrespective of being in view/edit/new ticket. 

Community.Data.Models.ForumConversationDetails?.AuthorInitials

by Ummair Tahir
27. sep 2023 | CET 05:44
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Error: The added or subtracted value results in an un-representable DateTime.

Hi guys, a custome rof mine is getting a random error, that pops up from time to time when navigating around the sales client. i can't really see how this could have anything to do with a trigger, so i don't know what i can do to eliminate it. The customer is Online.   Also it doesn't always pop up... That screenshot was taken after using freetext search, after hitting ok, navigating to a sale and using freetext search again, nothing happened.   So anyone knows what is up?
Dennis Mortensgaard
2
1
19. sep 2023 | CET 09:51
Ämne:
CRM Web Application

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Looks like a reported bug 25720
by Tony Yates
19. sep 2023 | CET 02:57
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Connecting to NetServer; "IServiceProvider is not registered with NetServer"

I am trying to create a session for the NetServer version 10.2.1 the program will read the connecting from SuperOffie in order to test for trusted connection, but I get an error saying: "IServiceProvider is not registered with NetServer" System.Configuration.Configuration config = ConfigurationManager.OpenExeConfiguration(ePath + ".config"); string ConnectionString = SuperOffice.Configuration.ConfigFile.Data.Database.ConnectionString; What does that mean?
Martin Andersen
3
6
22. mar 2023 | CET 02:26
Ämne:
CRM Windows Application

Senaste svar

Correct URL; https://docs.superoffice.com/release-notes/10.2/api/index.html#netserver-core-changes
by Margrethe Romnes
16. aug 2023 | CET 01:48
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Custom Archive Providers do not show in SuperOffice 10.2.5

Hi All, We have created a couple of archive providers for a customer who creates appointments and sales that are linked against more than one project.  I.E. if they go to see a customer, they may have a meeting with their customer covering multiple projects, and they want to tag this meeting against all the projects they have discussed.  To do this, they set the appointment project to the one of those projects (may be the primary purpose of the meeting, or the project that was discussed most), and the other projects through the links tab.  But they then wanted an actvities panel, which shows all activities for that project, regardless of whether it is linked to the project by the appointment project or by a project link (and there is a similar sales panel for sales linked to the project via the sale project or links tab). Below are the providers working in SuperOffice 10.1.2.   Once upgraded to 10.2.5, both tabs disapper despite the web.config still referencing the custom path's and dll's. Now of course with the new version of SuperOffice you can create customer archives in the Project and Sale screen which you could not do before.  That said, when the ability to add Company and Contact custom archives in the admin client was made available, at the time we had some company archive providers, which still worked despite this functionaliy being made available, so they should be able to work side by side (though it didn't do anything more than you can now do in the admin client, so we no longer maintain this). I even tried to add the tab to the Project screen using the admin client referencing our provider. But whilst the tab shows, no activies show up on the tab. So I am a bit stuck on what to do next.  Any help on this would be appreciated. Trevor  
Trevor Sharp
3
8
10. jul 2023 | CET 07:15
Ämne:
CRM Web Application

Senaste svar

Hi Trevor, We would like to have a look at why the Filter possibilities within the Custom Archive functionality is not showing up for your provider. Would you be able to send me your provider code for us to have a look at this exact scenario? Best regards, Trude
by Trude Lien Smedbråten
14. aug 2023 | CET 08:52