Hi,  I have created new Profile for Tickets Header in CS old Service Modul. How could I asign this to other Usergroup or User then default, so that only this group has this View. By the Way, is possible to define separated Email-Tag for other Usergroup or Ticket Category?   Thanks!

Since a few days some users cannot use PocketCRM. They see the error described in the heading. It looks, that all users have this issue, where PocketCRM was updated a few days ago. Users with the older version still can work. With safari all users can reach remote/services88/pocket.svc and they can use SuperOffice WEB We are on WEB Version 10.1.6  on site. We tried the typical things like reinstalling the app and entering the url for connection. In the log on the server there is nothing about PocketCRM / Mobile CRM. Sp I guess that the message is exact what happened. It must be something with the VPN - that was not changed in the last weeks. What can be the reason for this? 

Hi, Just want to start by mentioning that all the customers/users are not able to use/install Web Tools so it's not the solution in this case 🙂   We've had customers contact us that they aren't able to download files anymore from SuperOffice and a lot of their files got locked by their own user. I tried uploading a file to their environment and it was directly locked/edited by my own user. It is also not possible to download the file at all, nothing happens when you click read or download. After some investigating we noticed that there is a new option for Document editing under "Local Settings" per user which defaults to Use SuperOffice WebTools even though they have never chosen to use it. By changing option to Manually uploading and downloading files it is now possible to download files again without WebTools which has never been an issue before. So I got a few questions Is the new behavior as it should be or is there any changes coming to make it working as before/default to Manually uploading and downloading files? Is there a way to set a global (initial) setting for Document editing? Any way to update the value for all users? (I've tried scripting it but can't find any values in userpreference-table where the other settings are)

Hi, with the NSAppointmentEntity method setDescription I can set the titel of an appointment. In the new appointment dialoge I have some more text-fields to set: agenda and internal_notes. Is there a similar method for setting these text-fields? BR Ulli

Hi, in Screen we can define how the List should be displayed, which fields, how limited and sorted, and it works fine. But now in new Service Module with ScreenDesigner, it looks there is no possible to define such limited List for Tickets.   Thanks!

Hi,   how can I rename the Label of Standart-Fields in new Service Module? In Layout designer I don't find this Possibility.   Thanks!

Hi, i have a <br> in my title Ticket who appears but i don't write him. %EJSCRIPT_START%<% #setLanguageLevel 3; String personid = getCgiVariable("personid"); String productName = getCgiVariable("productname"); String release = getCgiVariable("release"); String isUpdate = getCgiVariable("isupdate"); String rechnername = getCgiVariable("rechnername"); String windows = getCgiVariable("postDataWindows"); //Erstellt eine neue Ticket im System Integer catId = 249; // _Intern/Installationsinfo Integer catIdErstInstallation = 264; Integer catIdUpdate = 265; String myTitel = "Installation "+productName+" "+release; myTitel = myTitel.substitute("<br>",""); myTitel = myTitel.substitute("\r\n",""); //Erstellt eine neue Ticket Integer myTicketId = 0; Ticket myTicket; if(isUpdate.toLower() == "true") { myTicket.setValue("category", catIdUpdate.toString()); } else { myTicket.setValue("category", catIdErstInstallation.toString()); } myTicket.setValue("title", myTitel); myTicket.setValue("ticketStatus", "6"); myTicket.setValue("status", "1"); myTicket.setValue("custId", personid); myTicket.setValue("x_herkunft", "AKG-Desktop"); myTicket.setValue("x_systeminfo", rechnername +"\r\n"+windows); myTicketId = myTicket.save(); //Hier muss nochmal den TicketStatus geändert sein Ticket t; t.load(myTicketId); t.setValue("ticketStatus", "6"); t.save(); %>%EJSCRIPT_END% I don't know why this <br> are here. Whenn I debug the code it's no <br> in the string but when i open the ticket the title is Installation Toto<br> 1.00.0161. What can i do ? thanks Fabrice