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Did you get stuck with your task? Do you need help using SuperOffice CRM? Did you find a creative workaround for a task you couldn't accomplish? This is the place to post questions, share tips and workarounds and help others.
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Folder structure in imported documents
Wish . We use a lot of imported documents in projects. Using a "MultiUpload" script created by SuperOffice for this. Works great. Sorted by date and type, but can be several 100's within each. We wish it would be possible to structure documents in folders created by us in the project document view. It would provide a much quicker way of navigating between documents in projects.
FR
Frode Kent Røkenes
Ämne:
Core CRM features
Senaste svar
Hi Frode, glad to hear that Activity Folders is working well for you! 🎉 You might also find some helpful tips and tricks in our Knowledge Base – definitely worth a look for getting the most out of it. Here’s a quick link: Quick-start guide for SuperOffice admins . Enjoy exploring!
by Pierre Van Mever
How to get ActivityList from a Sale
Hi, I use crm scripts to get all Documents & Emails from a Sale with Links for Download the Document & Emails, but I don't find any methods for this. Thanks for Helps.
Jianchun You
Ämne:
Sales management
Senaste svar
ok, i try to get this list with SearchEngine.
by Jianchun You
How to catch Error Message from crm scripts
Hi, I have implemented Logic for Sales in a long crm scripts, By Running the Logic it posts me Error Message: the entered number is not a valid number: This Error Message was not defined by me in scripts. It comes then next Message with "OK to create order in SAP", this is my Message for positive Confirmation, that means the Logic go on runing after that Error Message. Could someone tell me how could I catch this Error Message in crm scripts? Thanks a lot!
Jianchun You
Ämne:
Sales management
Senaste svar
Hello Jianchun, We always recommend developers use try/catch when writing code, and you can elevate your developer experience by adding the logging helper-method to produce logs that are easier to navigate through. Example usage: #setLanguageLevel 4; #include "lib-log"; //This is the log-helper-method-library, but you can include this in your code directly if you want String mainMethod(){ return "foo"; } try { String bar = mainMethod(); } catch { printLine("Exception caught: " + error); printLine("...at " + errorLocation); log(406, 5, "Exception caught: " + error, "...at " + errorLocation); // Uses the logger-method from the include } The try/catch will mean your code will no longer crash, and you can catch the error and/or even implement notifications. I also recommend you look at the option to activate trace on your script, but check the box "Only save if there is an unhandled exception" and use `forceSaveTrace(true)` in your catch-block. Have a SUPER day! //Eivind
by Eivind Fasting
Full text search or "multi key word search" in requests / tickets
Hi, I want to know how to perform a full text search on requests in SuperOffice. The "Full text search" box in the upper right will only search within the subject of a request, but not within the content of the mails or comments. But this is what I want to do. My current workaround is to use the "find request" feature and add the "content" attribute as a criteria. But if I try to search for multiple words this does not work. I can only add "content" once ... so no AND based search can be created. Is there a way to to a search inside of the content with multiple key words. Thanks in advance for your responses. Kind regards, Thomas
TH
Thomas Hertwig
Ämne:
Service management
Senaste svar
Hi Thomas, try logging into the community page for bugs and wishes and then try checking the bug shared previously by Bas.
by Povilas Bikmanas
Email-Filter to prevent automatic reply about Out-Of-Office Mesasge
Hi, I want to write Email-Filter to prevent automatic reply of Customer about Out-Of-Office Mesasge in our Ticketsystem: Subject:. (Automatische Antwort|Abwesenheit). But it also blocks the Email Subject which operatively has the Word " Abwesenheit": My Question is, How can i set my Email-Filter accordingly to prevent out-of-office answers ? Many Thanks!
Jianchun You
Ämne:
Service management
Automatically add customer to Case based on email "To:" field
Hi everyone, I'm seeking assistance in finding a way to automatically add a customer to a Case based on the "To:" address in an email header. Any guidance or examples would be greatly appreciated! Thank you!
JS
John Smith
Ämne:
Service management
Senaste svar
Hi John, Could you provide us more information in this matter? When mentioning Case, do you mean a Request? Generally a customer is automatically added to the request through an incoming e-mail based on the From: address. And when sending an e-mail to the customer with To:, the customer would already be connected with the request.
by Gerard van de Castel
crmscript with Euro-Symbol
Hi, why wenn i code this String myString = "€" do i have 0x20AC ? How can I write the € Symbol in my crmScript ? Thanks for your response
FR
Fabrice Reithinger
Ämne:
Service management
Senaste svar
Hi Eivind, i don't know the Version. We are using the online3.superoffice.com website.. I need to use the € in my code, to check a passsword. Wenn you debug your code, at line 4, you must have the 0x20AC, can you check it ? I use #setLanguageLevel 3; and you 4, that can be the difference ? Thanks Fabrice
FR
by Fabrice Reithinger
CS issue when trying to add new contact when email addrees was not found
Since a few weeks we have an issue when adding a new contact over CS because senders address was not found. It happens in one of four cases. There is a msssage om top of the screen like the one below. we recreated all indizees on table email and even run dbsetup to check sequence. I ckeched table email and could not found any records with obviuos invalid content like special chars (ascii 1 to 30). So what can cause the issue? Thanks for Help
CK
Christian Kogel
Ämne:
Service management
Senaste svar
Hi, In 10.3.1 the email search was optimized, see Improve recipients search performance , possibly this was also fixed, you could try by upgrading to 10.3.3.?
by David Hollegien
Script is taking too long to execute.
Hi, I have this error: EjScript::RunTimeException: Script is taking too long to execute. Execution time: 122.10, User CPU time: 9.56 But How can i fix that ? I need the script to do something, it make 100 Results and than come the error.. Thanks for your help Fabrice
FR
Fabrice Reithinger
Ämne:
Service management
Senaste svar
Hi Fabrice, Generally speaking, if a script is taking too long to complete then it's probably because the script is trying to do much more than what the CRMScript engine was designed for. CRMScript best practices | SuperOffice Docs There is too little information in the OP to better understand what task(s) the script is written to complete, but unless there is something wrong - like highly unoptimized code, then this is generally an indicator that the intended work would be best written as a custom application that leverages webhooks, etc. Best regards.
by Tony Yates
Export ticket content to Excel
How can I export tickets to Excel, including the ticket messages? I want to do an analysis of all support ticket for a period. I have tried exporting tickets by using selections. I get all the metadata, name, user, time, hashtags etc, but is see no way to include the content of the tickets. Is there any way I can export tickets with contents?
AA
Anne-Kristin Aasberg
Ämne:
Service management