What I was trying to do I created an “After request saved” trigger that uses a yes/no EventDataDialogDefinition to display a dialog asking the user whether they want to send an email when the ticket status is changed, on mobile CRM. What I expected to happen I expected the dialog to appear every time the ticket status is changed in Mobile CRM. What actually happened In the online CRM version, everything works as expected. In Mobile CRM, the behavior is inconsistent: When changing the status using the pen icon and updating it that way, the trigger runs and the dialog opens. When changing the status using quick change or the top-right options button, the trigger does not behave the same. With “After saving request” , the trigger does not run at all. I then tested additional trigger types ( “ Request changed status ” and “ Request saved ” ). These triggers did run when updating via quick change / options, but the dialog did not open. Steps to reproduce the problem Create an "After request saved", “Request saved”, or "Request changed status" trigger that uses EventDataDialogDefinition to open a yes/no dialog. Open a request in Mobile CRM. Change the status via the pen icon → dialog opens. Change the status via quick change or the options button → trigger may run, but the dialog does not appear. #setLanguageLevel 4; // Displays delete ticket yes/no dialog Void DisplayDialog(EventData ed) { // Display dialog EventDataDialogDefinition dialog; dialog.setIcon("question"); dialog.setType("yesno"); dialog.setPrefix("openDialog_"); dialog.setTitle("Some title"); dialog.setText("Some text"); ed.showDialog(dialog); } EventData ed = getEventData(); String dialogResponse = ed.getInputValue("openDialog_button"); if (dialogResponse.isEmpty()) DisplayDialog(ed); // Do nothing if (dialogResponse == "no") return; if (dialogResponse == "yes") // Send email   Question Is this intended behavior in Mobile CRM, or could this be a potential bug?    

Hello! In this guide I found for task menus , I found a fatastic piece of code that looks like this:  ed.setStateValue( "command:ticket.tab.close" , ticketId); I have many scripts where I want to do things like this, and have before this used soprotocol to navigate around the environment using code. But, soprotocol has it's limitations in the documentation and mainly navigating to new places and creating new enitytys is possible. So I tried looking around the documentation for more commands, and I have not found anything, not in the EventData class or the class method documentation for SetSateValue. So, I was wondering, where do I find the documentation for the state value commands for event data? And as a sub-question, is there a command to force-reload the page you are on? Or specific spaces in SuperOffice? That would also be a wonderful thing, to not have to use html and the window-methods to force a reload. 

Hi everyone! I'm working with data from our CRM system and modeling it in Power BI. I’ve encountered a structural issue between two tables: Ticket Contains a field called tags , which stores a foreign key array . The values in this field are text strings , not numeric IDs. Tags Contains a field called tags_id , which is the primary key . This PK is a numeric indexed field (clustered, unique). The problem is that the Ticket.tags field contains text-based identifiers, while the Tags.tags_id field is numeric. Because of this, it's not possible to create a direct relationship in Power BI between the two tables. I'm looking for guidance on: How the CRM system expects these fields to be related; Whether there is a missing mapping table or lookup logic; Or if there's a recommended method for converting the text values in Ticket.tags into the numeric tags_id values so they can be modeled properly in Power BI. Any insight into how these two fields are intended to connect would be greatly appreciated.

Hi, i have a field definied for contact the field is SuperOffice:43. By more contact are this field set to 44444. How can i make a SearchEngine, to give me, all the contact that have SuperOffice:43 = 44444 ? Have you got any Idea? Thanks

I have a simple flow which adds a person to a static selection when a person is added as a project member to a project. The flow works fine when you manually adds a project member. But when I do it by CRM-script, the flow doesn't trigger. I use the code below to add project memeber. Is this a bug? NSProjectAgent pAgent; NSProjectEntity project = pAgent.GetProjectEntity(16); NSProjectMember[] members = project.GetProjectMembers(); NSProjectMember pMember; pMember.SetProjectId(project.GetProjectId()); pMember.SetContactId(809); pMember.SetPersonId(1143); members.pushBack(pMember); project.SetProjectMembers(members);   project = pAgent.SaveProjectEntity(project);

I'm trying to up- and downloading documents using crm-script in Customer Portal. The files are big. 50-150 MB. I'm using "printBinary" when I'm downloading. And  "decodeBase64AsStream(base64)" and  "documentAgent.SetDocumentStream(....)" for creating document.   When it's above 50 MB I get " Script is taking too much memory" Is it possible to change the memory limit for a given tentant Id?    

Hello! I've recently come across a support ticket where certain users are unable to create a new contact. Reason being a trigger we created several years ago now throws an error. In this trigger we run NSNumberAllocationAgent.SaveCountRefEntity() in context of a user, but this only works for users with user level 0, We're not sure if the customer has done any changes to their users, or if the access rights for this method has changed with SuperOffice release 11.5?   Example code: #setLanguageLevel 4; NSNumberAllocationAgent numAllocAgent; NSRefCountEntity contactNumberEntity = numAllocAgent.GetRefCountEntity(96); // 96 = Contact number counter Integer incrementedNumber = contactNumberEntity.GetCurrentValue() + 1; // Save the incremented number to counter in database contactNumberEntity.SetCurrentValue(incrementedNumber); numAllocAgent.SaveRefCountEntity(contactNumberEntity); // This one fails!!   Throws error for users outside user level 0: