I have upgraded a Onsite Customer to SuperOffice 10.3.3 version and I have a problem with the TrayApp not connecting. I am using the latets Webtools version  I have tried to deploy a whole new database and a plain SuperOffice install. Using SuperOffice user and Password Below is the error message in plain-text SoException: Error 'UnknownError' on Server: Object reference not set to an instance of an object. Stack Trace:    ved SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions)    ved SuperOffice.TrayApp.Client.TrayAppServer.Hello()    ved SuperOffice.TrayApp.Client.UI.BasicNotifyIcon.Login_Impl(Object siteObj) Source: SuperOffice.TrayApp.Client SoServerErrorException: Object reference not set to an instance of an object. Stack Trace:    ved SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions) Source: SuperOffice.TrayApp.Client The logfile from the trayapp says this: 02-04-2024    15:55:14    10736    163    N/A    Starting thread: Connection attempt thread for https://superoffice.company.com:443/SuperOffice/ 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    DoWork 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    Looking up status for site https://superoffice.company.com:443/SuperOffice/ 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    Attempting to connect to site https://superoffice.company.com:443/SuperOffice/ 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    ContextBlock.Enter: ExecutionHelper.Execute - _siteInfo lock 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    ContextBlock.Leave: ExecutionHelper.Execute - _siteInfo lock 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    ERROR: Attempting to connect to site https://superoffice.company.com:443/SuperOffice/: SuperOffice.Exceptions.SoException: Error 'UnknownError' on Server: Object reference not set to an instance of an object. ---> SuperOffice.TrayApp.Client.SoServerErrorException: Object reference not set to an instance of an object.    at SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions)    --- End of inner exception stack trace ---    at SuperOffice.TrayApp.Client.TrayAppServer.ExecutionHelper.Execute[TRequest,TResponse,TTrayApp](OnPrapareRequest`1 prepare, OnExecute`3 execute, Boolean rethrowActionNotSupportedExceptions, Boolean rethrowEndpointNotFoundExceptions)    at SuperOffice.TrayApp.Client.TrayAppServer.Hello()    at SuperOffice.TrayApp.Client.SignalR.ConnectionScheduler.Connect_Impl() 02-04-2024    15:55:14    10736    117    Connection attempt thread for https://superoffice.company.com:443/SuperOffice/    Work finished

Hi,  we're upgrading an onsite customer from 9 to 10, but the server doesn't have internet-access, so it fails with an error saying "There was no endpoint listening at https://license.superoffice.com/LicenseSvc/LicenseService.svc". We used the "Test upgrade" checkbox in DBSetup since this is their test-environment, and had hoped that would cause it to not try to contact the license server, but it did anyway. We have a license file from SuperOffice for v10, but probably need to get the version upgraded before we can give it the license file manually in CRM Admin. Does anyone have any tricks here? How to upgrade without having internet access?

Hi, We want to redirect the user from a desktop application to the 'create new person' page using soprotocol, but I can't seem to get that working, tried the following: ./default.aspx?person.main[mode=edit&new=true]?person_id=0 ./default.aspx?person.main?person_id=0 ./default.aspx?person[noupdate=true].main[mode=edit&new=true]?person_id=0 None of these work, all just open the current person. 

Hi! I wonder if something has happened between 10.2.1 and 10.2.9 In 10.2.1 we needed to do the stuf with register services to the NetServer My build up of the NetServer registration  Above was enough for 10.2.1 , I get Authentication Failed. Fetching userName and password from appSettngs section in configuration. (SO system user and pwd fetches ok but it is when doing :  The exception happens. (username and pwd is correctly fetched from the config file) What caught my Interest was the inner exception: "No service for type 'SuperOffice.CRM.Services.ISoPrincipalService' has been registered." That points me to that someThing more needs to be added to the NetServer registration? But I can not find out what. There is no .AddSingelton for: <ISoPrincipalService > that the exception spits out. Did same test with .AddSingleton<ISoIdentity , xxx>(); //Best regards Anders

Hi, we've had a few cases now for different customers where we are using webhooks to detect changes in SuperOffice, where the webhooks have stopped working. Actually it seems like the entire webhook definition has been deleted. In the case I'm troubleshooting right now it seems like webhooks were removed on 7th feb, the day Online was down all day. Has anyone else had issues with webhooks the last week?

Hi, I want to build a URL to go to the new Ticket screen in CRM for creating a brand new ticket, and have it linked to the correct customer, but do not want it to suggest to email the message to the customer. This is going to be used from a webpage we have internally for registering a new ticket. For example, if I browse to "https://online2.superoffice.com/CustXXXXX/default.aspx?ticket.new?person_id=5" it'll sometimes add the person as e-mail recipient, and sometimes not. How can I tell it to never add the e-mail recipient?