Support & frequently asked questions

Hi Frode, Thanks for your reply. I will take it up with my collegae Arentsen why he removed it. Thx

What I notice a little is that the AI finds it very difficult to train certain habits. It has a lot of trouble, especially when querying customer-specific fields. Even after about over 6 attempts, it still doesn't give me the desired results. It also has some trouble with follow-up tasks. In addition, the New Service module is very poorly connected, it makes no distinction between tickets with open/closed status despite numerous attempts to correct them. If I explicitly ask for open requests, it simply brings me everything. Even when I ask for requests for projects, it doesn't give me most of them. The AI tool completely loses the configuration when writing emails and it also translates automatically generated attachments. The tool is not a great relief at the moment, but it has great potential. In spite of everything, it also produces very good and precise results. But the downs are still in the majority to the ups at the moment.

Hi again, Complementing the Our contact field with a secondary contact from our side I created a custom field which was the type list and the list used was associates. However when importing companies from excel our contact is updated but my custom field is not - even if the input is the same (same name). Is there some extra setting for that?  As an extra inpur I tried importng a custom field for relevant group - I first tried importing to the field (type list wth list used being General - User Group) but failed. However when creating my own list and changing to that for the custom field it was working.  Thankful for answers! :)