Support & frequently asked questions

Hi everyone Please may I request as many people click follow on this wish report - I have been trying to get my fellow work colleagues to also follow this but they seem to click follow and nothing happens at the moment.  I think it is a massively important quality of life change - surely you all will agree. Hopefully more follows means it can be looked at quicker Bug info - Wish: possible to have criteria field value "Is (not) Empty"

Hello on one site we have an strange issue with IMAPS. It is a Lotus Notes server with latest version and we use a selfsigned certificate. When we switch to IMAPS, then quite often Service is not able to load the emails. It looks, that the oldest email is blocking all the others. Some times a solution is, to delete the oldest email or move it to a different folder. But when we switch back to IMAP protocoll, then this issue does not happen.  All needed ports are open and the certificate works.  Does have anyone know similar issues and can give me a hint, what to do. Thank you! 

Have a customer with remark concerning 'archiving as task'.   I have not seen this mentioned in documentation, but before any wishlist entry:   When we archive an email as a task, we would also need to include any attachement(s) in the email that is the basis for this task. Am I missing something in existing capability, or is this a wishlist item, or should it be ?   Thank you