Support & frequently asked questions
Get support. Search our collection of frequently asked questions (FAQs).
Common support topics
Need support outside normal business hours?
You can reach SuperOffice support during evening and during weekends with Premium Support.
Latest Forum Posts
-
Hi, in my debugger i have email.send() : "-1" How can i catch this in ejscript ? Thanks for your help Fabrice
5. aug. 2025 | 04:43 em -
Hi, I have a question. I send an email Void sendNotification(Integer customerId, String emailFor, Integer replyTemplateId) { // Load customer Customer customer; customer.load(customerId); Integer customerLanguage = customer.getValue("language").toInteger(); // Load reply template ReplyTemplate rt; rt.load(replyTemplateId); String subject = rt.getSubject(customerLanguage); String bodyPlain = rt.getPlainBody(customerLanguage); String bodyHtml = rt.getHtmlBody(customerLanguage); // Parse templates with customer and ticket Parser parser = getParser(); customer.toParser(parser); subject = parser.parseString(subject); bodyPlain = parser.parseString(bodyPlain); bodyHtml = parser.parseString(bodyHtml); // Send email Email email; email.setValue("from","ticketsystem@akgsoftware.de"); email.setValue("to", emailFor); email.setValue("subject", subject); if (bodyPlain != "") { email.setValue("body", bodyPlain); } if (bodyHtml != "") { email.setValue("bodyHtml", bodyHtml); } email.s email.send(); } In the fall where the emailadresse not exist, i'm in the customerservice, the content from the email will be show in my html page. Are this normal ? Have you got any idea? Thanks Fabrice
1. aug. 2025 | 10:29 fm -
ES
Eirik SimonsenPartnerOn our setup (10.5.4) Onsite, I am 'suddenly' seeing all manner of variations over error messages after sign on. It varies from one time to another in terms of what they are, but examples below Going though the 'usual suspect/steps (restarting on IIS, SQL Server Service, recycle App pool, etc. Does not seem to have any effect. Ideas/suggestions welcome. thank you. log file content below (emptied before signing on: Warning 2025-07-31T14:05:52.59 SuperOffice.DCF.Web.SuperStateManager Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture, SoCrmUserPreferences, SoCrmCachedPreferences, SoCrmUserFunctionRights, SoCrmHistoryLenghtPreference, SoCrmSuperStateb3d5e9a8020e4e70a145fa9f395213de, CurrentTimeZoneId, DefaultMailClient, didfirstload, soservereventlastcheckAjax, soservereventSoBatchServerEventPlugin, persistedbatchdata, persistedbatchdata_~identifer, soservereventSoNotificationServerEventPlugin, soservereventSoSystemMessageServerEventPlugin /Sales/Security/Logout.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer Warning 2025-07-31T14:07:09.49 SuperOffice.DCF.Web.SuperStateManager Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture /Sales/Default.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer
31. juli 2025 | 06:32 em
Aktiva forum
-
FR
Service managementLet's talk about request / ticket management, automation and knowledge base management in SuperOffice Service.
08-05-2025 210 -
JS
Core CRM featuresLet's talk about contact management, privacy features, diary, document management, find and selection features, email and office integration tools that support personal productivity.
07-29-2025 195 -
Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
05-21-2025 168

