Support & frequently asked questions

We're building an integration between a third-party document signing service and SuperOffice using n8n. When a document is signed, a webhook triggers our flow which: Updates the Sale status to Sold Creates a Document entity (POST /api/v1/Document) Downloads the signed PDF Uploads PDF content (POST /api/v1/Agents/Document/SetDocumentStreamFromId) Everything works - the document is created, PDF is uploaded, I can open it. But other users cannot open the PDF, even though: VisibleFor is set to "All" Associate is set to the Sale owner Both users have full admin permissions (User level 0, all data rights set to Delete) We use the default SuperOffice document library (not SharePoint) API calls are authenticated with my OAuth credentials (Authorization Code flow). The document shows CreatedBy = me, even though Associate = other user. We verified the PDF is actually stored - GET /api/v1/Document/{id}/content returns the full PDF data. Is this a known limitation? Do we need a system user or separate integration account for document uploads to be accessible by everyone?

Hi again Any chance there's another functional right that doesn't give you admin access that works as a workaround while we wait for the fix, seeing as List tables doesn't seem to help? Espen

Hi Adam, Yes, I see that it is different depending of the provider. That is why it works sometimes. We will update this so that for UK companies, the numbers will come first always. Best regards Filip Norman Product Manager