Support & frequently asked questions

Hi Samuel, We have stopped Tickets-Loops on Time as it happened on Nov. 28th and merged all 275 looped Tickets in one Ticket. This Issues was by our cust20815 only on Nov. 28th i guess caused by our Email-Filter that didn't work. before this date everything ran well. And after Issues on Dec. 1th I have tested with our Partner Ticketsystem Skaylink Support who's Auto-Reply caused this Tickets-Loops, we sent Emails and Replies to the Ticketsystem each other, and there was no new Tickets-Loops.  On 28th Nov. I got also 33 Email Notification from noreply@statuspage.io about Issues in Mailgun. My Question is, was that Issues in Mailgun sth. to do with the Tickets-Loops on Nov. 28th, that our Email-Filter didn't work, and how to avoid this in the Feature? Since Once the Loops happened, the Ticketsystem runs so well as it was  paralyzing and all our User cannot live work on Ticketsystem to check and send Feedbacks to our Customers. the Email-Filter should keep working.   Thanks a lot!

Ah, thanks! I was searching for a bug report by searching the displayed message but wasn't able to find it.

Hi there On Address 1 when adding a UK company, it seems to be the wrong way around. An Example below:   It reads "England's Lane 41-43" when it should read "41-43 Englands Lane"   I cannot verify it is like this for all companies entered with AI, but have noticed it enough to make this post :)