Support & frequently asked questions

On our setup (10.5.4) Onsite, I am 'suddenly' seeing all manner of variations over error messages after sign on.  It varies from one time to another in terms of what they are, but examples below       Going though the 'usual suspect/steps (restarting on IIS, SQL Server Service, recycle App pool, etc. Does not seem to have any effect. Ideas/suggestions welcome.   thank you. log file  content below (emptied before signing on:   Warning    2025-07-31T14:05:52.59    SuperOffice.DCF.Web.SuperStateManager        Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture, SoCrmUserPreferences, SoCrmCachedPreferences, SoCrmUserFunctionRights, SoCrmHistoryLenghtPreference, SoCrmSuperStateb3d5e9a8020e4e70a145fa9f395213de, CurrentTimeZoneId, DefaultMailClient, didfirstload, soservereventlastcheckAjax, soservereventSoBatchServerEventPlugin, persistedbatchdata, persistedbatchdata_~identifer, soservereventSoNotificationServerEventPlugin, soservereventSoSystemMessageServerEventPlugin /Sales/Security/Logout.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer     Warning    2025-07-31T14:07:09.49    SuperOffice.DCF.Web.SuperStateManager        Lost superstate False System.Web.HttpContext NetServerPrincipal, XSRF-TOKEN, SoCrmCurrentUserCulture, SoCrmCurrentUserUICulture /Sales/Default.aspx XSRF-PATHS, MergeAndCripple_merge, MergeAndCripple_cripple, SoCrmFilterConfigXml, SoCrmObjectMappingXml, SoCrmApplicationConfigXml, DefaultUser level 044_2_1_SoCrmPageConfigXml_emarketing, SoResourceHandlercssinclude, SoResourceHandlerjsinclude, jsincludeVirtualFiles, SoServerEventConfiguration.config, DefaultUser level 044_2_1_SoCrmPageConfigXml_contact, SoCrmArchiveColumnListXmlV2, SoCrmArchiveFragmentListXml, SoCrmArchiveControlLinkInfoXml ES (131) - Authorized (Employee)User level 0: Administrator: Has full access to all data. Can maintain all aspects of the system MSSQL - 14 \\sohosted\super\superoffice (crm8), Database serial #: 1501255275, Database Expiration Date: Monday, October 12, 2026 sohosted\super superoffice 1501255275 SuperOffice 10.5.4 NetServer 10.5 Release (Build: Release_OnSite_10.5.4_2025.04.29-03) 10.5.0.0 10.5.4.878 Release_OnSite_10.5.4_2025.04.29-03 Default SOHOSTED NetServer      

Hi everyone, I hope you're all doing well. My calling system software can open a URL for a phone number lookup when I answer a call. For example: https://example.com/crm/?search={number} Does SuperOffice CRM offer a URL format that I can use for this purpose?

Hi Adam, This is good input and I will take it forward to our developers to look into. I'm not sure whether we can customize this or not. Maybe someone in the forum have experinace about this and will give a reply, but I would start by reaching out to your Sales contact at SuperOffice to get in touch with a consultant who can help you.