Support & frequently asked questions

Hi Adam, Yes, I see that it is different depending of the provider. That is why it works sometimes. We will update this so that for UK companies, the numbers will come first always. Best regards Filip Norman Product Manager

Hi Filip, We have started investigating this and have reached out through email to get access to the site. 

Hi Samuel, We have stopped Tickets-Loops on Time as it happened on Nov. 28th and merged all 275 looped Tickets in one Ticket. This Issues was by our cust20815 only on Nov. 28th i guess caused by our Email-Filter that didn't work. before this date everything ran well. And after Issues on Dec. 1th I have tested with our Partner Ticketsystem Skaylink Support who's Auto-Reply caused this Tickets-Loops, we sent Emails and Replies to the Ticketsystem each other, and there was no new Tickets-Loops.  On 28th Nov. I got also 33 Email Notification from noreply@statuspage.io about Issues in Mailgun. My Question is, was that Issues in Mailgun sth. to do with the Tickets-Loops on Nov. 28th, that our Email-Filter didn't work, and how to avoid this in the Feature? Since Once the Loops happened, the Ticketsystem runs so well as it was  paralyzing and all our User cannot live work on Ticketsystem to check and send Feedbacks to our Customers. the Email-Filter should keep working.   Thanks a lot!