Support & frequently asked questions

Thanks for sharing! Nice to see how SuperOffice is using SuperOffice 😉 If only the Service parser supported more fields of the own user's person entity... 

Hi This sounds great and something we have missed for a long time. As heavy users of Customer Service, I do hope that it will offer capabilities similar to the Outlook plugin so that we can either create a new case from a chat or add it to an existing case. Looking forward to getting this enhancement Best regards Ole

SuperOffice for Teams Save your Microsoft Teams conversations and files straight into SuperOffice – so important customer chats and documents  don't  get lost.   Pilot start: TBD   What is this pilot about?   SuperOffice for Teams connects your Microsoft Teams conversations with your CRM. Instead of searching through channels and chats to  find  what a customer said last week, you save the conversation to SuperOffice – right where it belongs.   With SuperOffice for Teams, you can:   Save messages from chats and standard channels to SuperOffice.   Save a single file from a standard channel message.   Archive a date range of messages – like "Yesterday" or "Last 7 days."   Generate an AI summary of the conversation before saving. Requires AI Labs.