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Everything you need to know about the new SuperOffice UI
New Year, new SuperOffice experience: your resolution for better relationships.
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Your daily planning just got upgraded: Discover the new Diary
We're thrilled to introduce a new Diary experience. This redesign is part of our ongoing efforts to improve the functionality and user experience of the whole CRM. But why, and what exactly is changing in the new Diary? Let’s dive in.
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Your smart new assistant is here!
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How to replace the Reporter feature
Get insights into how you're using Reports today and use this into new ways of creating reports in SuperOffice.
11/19/2024
Product Roundup October 2024 | Latest on Flows, Service updates, and what’s coming next
This Product Roundup covers the latest updates and improvements, including: - Follow-up dialog: A new way to register activities. - Column calculations: Perform calculations like sum and average directly in columns. - New SuperOffice Service: Enhancements and updates since the initial release. - Pilot program updates: Insights on Copilot, Custom Objects, and other ongoing pilots. - Flows for Marketing Premium: Discover the new automation engine designed to elevate your marketing. Plus, get a sneak peek at what’s coming next! Learn more about Flows for Marketing Premium here: https://www.superoffice.com/content/crm-marketing-premium/ ____________________ SuperOffice is a modern CRM solution that helps you build strong, long-lasting relationships and turn them into revenue. Get started at https://www.superoffice.com/!
11/06/2024Latest forum posts
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Hi Samuel, Yes I mean the Relation from Sale to Company. Which development tools you mean to create and implement this? The Target is, we want to integrate all Information from related Company, from Stackeholders, into Sales Tab for our Logistics: LogView. The Other Question is Trigger by User Events. Once Updates in Stacekholder and related Company, it should be automatically updated in this Tab. I don't found the suitable Trigger for this. Many Thanks!
20 Mar 2025 | 10:54 AM -
They have been added but a new version of docs needs to be published, see https://github.com/SuperOfficeDocs/superoffice-docs/blob/main/docs/en/onsite/feature-toggles.md
19 Mar 2025 | 04:23 PM -
ES
Eirik SimonsenPartnerIn looking at https://docs.superoffice.com/en/document/templates/learn/quote-templates.html , AND the 'out of the box' template 'Grouped with Summary', I was working toward/hoping for a result something akin to the below (this is a concept/mockup - so product names/prices are fictional. Group GSA Products (Product family1) Item # Name Units List price Discount Ext Price 1234 Blue Product 4 1,250 5,000 1235 Green Product 3 2,130 6,390 Group total 11,390 Group Non GSA Product (product family 2)fq 2345 Red Product 1 450 450 2346 Yellow Product 2 674 1,348 Group total 1,798 Goup Shipping (Product family 3) 5555 Shipping costs – UPS Ground ex Warehouse 500 Group Total 500 Quote Total 13,669 What I am seeing is however: There is no grouping that I can see that makes sense. Not sure if this is relevant, but, if a line insert for productfamily is inserted, it shows up blank. If the same is done with productcategory, it DOES display a value. MERGEFIELD TableStart:group «TableStart:group» MERGEFIELD GroupBy:productFamilyKey \* MERGEFORMAT «GroupBy:productFamilyKey» MERGEFIELD group/groupField «group/groupField» template snip below (as mentioned, pretty much out of the box): So, I must be missing something simple. Thank you
18 Mar 2025 | 02:07 AM -
Samuel HolmströmStaff
Hi Christian. We have an FAQ regarding this: You can find it here: How do I get an overview of all companies in SuperOffice CRM without any activity? Pleaes reach out if you run to any issues.
17 Mar 2025 | 07:11 AM -
Gerard van de CastelStaff
Hi Alexander, You can import associate names by using their user ID in the Excl file. And we are in touch with you personally regarding importing values for a custom field.
11 Mar 2025 | 08:15 AM -
Hi Frode, Thanks for your reply. I will take it up with my collegae Arentsen why he removed it. Thx
10 Mar 2025 | 01:03 PM -
What I notice a little is that the AI finds it very difficult to train certain habits. It has a lot of trouble, especially when querying customer-specific fields. Even after about over 6 attempts, it still doesn't give me the desired results. It also has some trouble with follow-up tasks. In addition, the New Service module is very poorly connected, it makes no distinction between tickets with open/closed status despite numerous attempts to correct them. If I explicitly ask for open requests, it simply brings me everything. Even when I ask for requests for projects, it doesn't give me most of them. The AI tool completely loses the configuration when writing emails and it also translates automatically generated attachments. The tool is not a great relief at the moment, but it has great potential. In spite of everything, it also produces very good and precise results. But the downs are still in the majority to the ups at the moment.
6 Mar 2025 | 07:20 AM -
Samuel HolmströmStaff
Hi Dick. It follows the settings for the Request Category You can set it to follow the users prefereces also. Then each user can decide themself.
24 Feb 2025 | 02:34 PM -
Samuel HolmströmStaff
Hi! Ilse. Thak you for your input, I will forward this to development.
20 Feb 2025 | 02:10 PM -
Samuel HolmströmStaff
Hi Ole. Thak you for this feedback. I have seen lot of customers trying to "mimic" the old Service by adding lot of informaiton at the top of the screen, but often miss the key tool for this. "Grids" So insted of adding information in one long list like this: You can use the space lie this: And also use the top right corner next too the favorit. You can also use different screens for different teams or types of requets. This can help you remove data that is not needed for everyine or for every task.
20 Feb 2025 | 02:09 PM -
Hi Bas, Thanks for the prompt response. Great then I know the limitation ! Thanks!
20 Feb 2025 | 01:47 PM
Active forums
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Service management
Let's talk about request / ticket management, automation and knowledge base management in SuperOffice Service.
02/24/2025 207 -
Core CRM features
Let's talk about contact management, privacy features, diary, document management, find and selection features, email and office integration tools that support personal productivity.
03/17/2025 175 -
Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
03/11/2025 159 -
Settings and maintenance
Let's talk about preferences, lists, labels, SAINT, data import and other CRM administration topics.
03/20/2025 141 -
Custom Objects
Introducing Custom Objects to replace Extra fields and Extra tables in Service: Auto generated archive tabs, SuperOffice Selections, Extending search capabilities on relational fields
03/19/2025 77 -
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Sales managementLet's talk about sales and opportunity management, sales forecasting, sales guide, sales targets and KPIs, quote management and sales documents.
01/10/2025 62 -
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