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Everything you need to know about the new SuperOffice UI

New Year, new SuperOffice experience: your resolution for better relationships.

01/14/2025

Your daily planning just got upgraded: Discover the new Diary

We're thrilled to introduce a new Diary experience. This redesign is part of our ongoing efforts to improve the functionality and user experience of the whole CRM. But why, and what exactly is changing in the new Diary? Let’s dive in.

01/14/2025

SuperOffice Copilot: AI for smarter business

Your smart new assistant is here!

01/14/2025

How to replace the Reporter feature

Get insights into how you're using Reports today and use this into new ways of creating reports in SuperOffice.

11/19/2024

Product Roundup October 2024 | Latest on Flows, Service updates, and what’s coming next

This Product Roundup covers the latest updates and improvements, including: - Follow-up dialog: A new way to register activities. - Column calculations: Perform calculations like sum and average directly in columns. - New SuperOffice Service: Enhancements and updates since the initial release. - Pilot program updates: Insights on Copilot, Custom Objects, and other ongoing pilots. - Flows for Marketing Premium: Discover the new automation engine designed to elevate your marketing. Plus, get a sneak peek at what’s coming next! Learn more about Flows for Marketing Premium here: https://www.superoffice.com/content/crm-marketing-premium/ ____________________ SuperOffice is a modern CRM solution that helps you build strong, long-lasting relationships and turn them into revenue. Get started at https://www.superoffice.com/!

11/06/2024

Latest forum posts

  • Hi Samuel, Yes I mean the Relation from Sale to Company. Which development tools you mean to create and implement this? The Target is, we want to integrate all Information from related Company, from Stackeholders, into Sales Tab for our Logistics: LogView. The Other Question is Trigger by User Events. Once Updates in Stacekholder and related Company, it should be automatically updated in this Tab. I don't found the suitable Trigger for this. Many Thanks!

    20 Mar 2025 | 10:54 AM
  • They have been added but a new version of docs needs to be published, see https://github.com/SuperOfficeDocs/superoffice-docs/blob/main/docs/en/onsite/feature-toggles.md

    19 Mar 2025 | 04:23 PM
  • In looking at https://docs.superoffice.com/en/document/templates/learn/quote-templates.html , AND the 'out of the box' template 'Grouped with Summary',   I was working toward/hoping for a result  something akin to the below  (this is a concept/mockup - so product names/prices are fictional.   Group GSA Products   (Product family1)         Item # Name Units List price Discount Ext Price 1234 Blue Product 4 1,250   5,000 1235 Green Product 3 2,130   6,390   Group total       11,390 Group Non GSA Product (product family 2)fq         2345 Red Product 1 450   450 2346 Yellow Product 2 674   1,348   Group total       1,798 Goup Shipping (Product family 3)         5555 Shipping costs – UPS Ground ex Warehouse       500   Group Total       500   Quote Total       13,669 What I am seeing is however:   There is no grouping that I can see that makes sense.   Not sure if this is relevant, but, if a line insert for productfamily is inserted, it shows up blank.   If the same is done with productcategory, it DOES display a value.   MERGEFIELD   TableStart:group «TableStart:group» MERGEFIELD   GroupBy:productFamilyKey   \* MERGEFORMAT «GroupBy:productFamilyKey» MERGEFIELD   group/groupField «group/groupField» template snip below (as mentioned, pretty much out of the box):   So, I must be missing something simple.   Thank you

    18 Mar 2025 | 02:07 AM
  • Hi Christian.  We have an FAQ regarding this: You can find it here: How do I get an overview of all companies in SuperOffice CRM without any activity? Pleaes reach out if you run to any issues. 

    17 Mar 2025 | 07:11 AM
  • Hi Alexander, You can import associate names by using their user ID in the Excl file. And we are in touch with you personally regarding importing values for a custom field.

    11 Mar 2025 | 08:15 AM
  • Hi Frode, Thanks for your reply. I will take it up with my collegae Arentsen why he removed it. Thx

    10 Mar 2025 | 01:03 PM
  • What I notice a little is that the AI finds it very difficult to train certain habits. It has a lot of trouble, especially when querying customer-specific fields. Even after about over 6 attempts, it still doesn't give me the desired results. It also has some trouble with follow-up tasks. In addition, the New Service module is very poorly connected, it makes no distinction between tickets with open/closed status despite numerous attempts to correct them. If I explicitly ask for open requests, it simply brings me everything. Even when I ask for requests for projects, it doesn't give me most of them. The AI tool completely loses the configuration when writing emails and it also translates automatically generated attachments. The tool is not a great relief at the moment, but it has great potential. In spite of everything, it also produces very good and precise results. But the downs are still in the majority to the ups at the moment.

    6 Mar 2025 | 07:20 AM
  • Hi Dick.  It follows the settings for the Request Category You can set it to follow the users prefereces also. Then each user can decide themself. 

    24 Feb 2025 | 02:34 PM
  • Hi! Ilse.   Thak you for your input,    I will forward this to development.   

    20 Feb 2025 | 02:10 PM
  • Hi Ole.    Thak you for this feedback.  I have seen lot of customers trying to "mimic" the old Service by adding lot of informaiton at the top of the screen, but often miss the key tool for this.  "Grids" So insted of adding information in one long list like this: You can use the space lie this:     And also use the top right corner next too the favorit.  You can also use different screens for different teams or types of requets.  This can help you remove data that is not needed for everyine or for every task. 

    20 Feb 2025 | 02:09 PM
  • Hi Bas, Thanks for the prompt response. Great then I know the limitation ! Thanks!

    20 Feb 2025 | 01:47 PM

Active forums

  • Samuel Holmström Service management 02/24/2025 mode_comment 207
  • Samuel Holmström Core CRM features 03/17/2025 mode_comment 175
  • Gerard van de Castel Setting up and administrating Service 03/11/2025 mode_comment 159
  • Jianchun You Settings and maintenance 03/20/2025 mode_comment 141
  • David Hollegien Custom Objects 03/19/2025 mode_comment 77
  • FR

    Sales management 01/10/2025 mode_comment 62
  • RW

    AI Lab 03/10/2025 mode_comment 23