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We are happy to announce 'Request Management' is planned released to CRM Online soon This will conclude the pilot program for 'Request Management' and the pilot program will end on 31st of May 2023 - We urge you to give your feedback during this last period of the pilot.  Your feedback helps us identify issues, fix them and make the software even better. We are happy and grateful for your participation in the program  For those who have been partisipating in the pilot program As a Request Management Pilot customer you will continue as normal, no changes will appliy. If you need help with the feature after the end of the pilot progam, reach out to our support team here .  Existing customers running Service - and want to enable Request Management can head over to whats new: the-new-superoffice-service Feedback We urge you to give your feedback during this last period of the pilot. Your feedback helps us identify issues, fix them and make the software even better. How do I provide my feedback to SuperOffice? We have several ways for you to give us feedback during the pilot testing: Pilot Forum  – this is the main communication channel to use. It is where we will inform everyone involved in relevant issues and is a place for you to post questions or provide feedback. You may receive answers from other customers, partners as well as our R&D resources. Pilot Forum:  https://community.superoffice.com/en/customer/forum/rooms/pilot-program/ Feedback form  – there is a Feedback form which is available to everyone all the time  here . It can be an easy option to send us a message about anything you have tested. We want to know if you are particularly happy with something as well as hear about any issues you may encounter. Send us an email  – we have a dedicated mail address:  pilot@superoffice.com  you can use to send in your questions or comments. This may be helpful when you want to discuss issues particularly relevant to your installation and you don’t want to post on a forum. If you need help with the feature after the end of the pilot progam, reach out to our support team  here .

Thank you, for the link to the recordings...

Hi all,   One of our largest customers is currently still using Office 2016 and is therefore affected by this problem: When using newest Web Tools 12.7.2 with "older version of Outlook" 2016 or lower - invitations are not sent out properly Could someone help me out with a download link for WebTools 12.2? The customer is currently moving to the cloud but will keep Office 2016. So for the rollout we would need to deploy WebTools 12.7.2 in the Citrix environment. Thanks in advance! Georg

Hi, Klaus.  Can you provide a print screen on how the side panel is set up? Or an example with out personal information. So I can see how the panel is set up and how the URL looks. 

Hi. I agree. All tabs are pinned until you move them. But when opening a new ticket. They open to the far right. But at times new tabs open in the midle of your tabs. And then you have to reorder again. If you wish to have standard tabs to the left. For example. Get next ticket in queue. This opens between other tabs.  

Hi, there are at least a couple of issues using    <csti>?_sf=4&action=listTableEntries&table=ticket&field.0=ticket.x_other_ticket_id&value.0=<tiid> as a workaround. - The columns are not customizable, so f.instance the title of the ticket is clipped after 15 chars. - Doubleclicking a ticket will open up a floating dialog window, instead of using the new request tabs.   Hopefully this bug (https://community.superoffice.com/no/product-releases/bugs-wishes/product-issue/?bid=42870&azure=1) will get some love.  

Hi!  We have an app that uses SuperOffice: protocol from the desktop (via SuperOffice web extensions), and sometimes SuperOffice reuses the tab and just jumps to the entity you wish, but also sometimes, a new tab is opened.  But remember, if you are typing on something in SuperOffice, e.g. an appointment, you don't want it to jump to another place, you want a new tab to be opened. So I think SuperOffice do it as they should, even if they sometimes open a new tab, even if you are not in editmode on the current SuperOffice page.   BTW: we also use Crossmessaging in other products and it is the same pattern we see.

Hi Torben. This is due to the request in your list is not connected to a company yet - and therefor the request have no value for "company - country". I think this is solved best by connecting those request to a company first - then it will be able to show according to your selection criteria.

We have a bug registered about this ID 42452.  It seems to happen more often for some customers.

Hi Torben, What you see besided the username is the "your status" message. The user who has this next to the usename has not present set as status and Service will show this informing the others of his/her status. In my example this text would be next to my username if status was set to "not present".  (Sorry for the x-large image...)  

Thx! We only have serviceESS explains why but a feature like this ought to standard perhaps. BR. Torben