Getting started with SuperOffice forums

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Learn how to get started with SuperOffice forums, how to create posts and replies.

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How to filter inquiries by Mailbox?

Hi All,  we have multiple inboxes such as sales@ info@ ... I need to filter out all requests, which came in via Mailbox sales@ so that I can count, if all messages were succesfully imported into the system. I tried using the normal filter options, but I cannot filter by "Incoming Mailbox". How can I filter out all requests, which came in via the Mailbox "sales@" or "info@" into a list?    At the end of the day I just need to make sure that all emails that came in have actually been successfully added to SO. If there is a better way, please let me know. 

PN

Patrick Neikes
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5 Oct 2023 | CET 01:50 PM
Topic:
Set yourself for success

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In mail_in_filter table filter_id = id I have marked in green the IDs you need to look at  The next step would be to open your search for your requests and add ticket.filter_id variable as your search criteria  or you can add a new column with this variable 
by Donatas Sasnauskas
5 Dec 2023 | CET 08:52 AM
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Create an automaticly answered from a status in ticket / service

Hi.  I would like make so that when I change an status in service it will be automaticly sendt an email to customer.  For notice this is not the "standard status" but a new type of status I have added in the line:  I have tried to make make this based on macro but whitout any luck.  Someone who is having some tips of how I should "build" this macro for making this automaticly aswered go out to the customer?     

JG

Johanna Gustafsson
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20 Nov 2023 | CET 09:57 AM
Topic:
Set yourself for success

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Can you please explain the first step litt more because i dint fint the same page that you are showing? 

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by Johanna Gustafsson
21 Nov 2023 | CET 12:05 PM
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Removed a line in sales details

Hi.  How do I removed this "saker" thats yellow in the picture below. The picture if from the sales oppertunity side. 

JG

Johanna Gustafsson
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17 Nov 2023 | CET 12:04 PM
Topic:
Set yourself for success

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aaah perfect. Thank you so much! =) 

Community.Data.Models.ForumConversationDetails?.AuthorInitials

by Johanna Gustafsson
17 Nov 2023 | CET 02:42 PM
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From voice to text in the web application

In Mobile CRM it is possible to use voice control to add text in descriptions. I have users who would like this functionality logging into the web application on their computer. Is that possible? Cathrine

CG

Cathrine Gundhus Dyrberg
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24 Aug 2023 | CET 04:02 PM
Topic:
Getting started with SuperOffice forums

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Hi Cathrine In Mobile CRM we use the build voice to text-feature in the mobile phones. In iPhone it is Siri that "translate" voice into text.  Not SuperOffice. I guess that if the same feature is wanted in our web application, you must explore if similar features exists in web browsers, and if so use that browser when adding descriptions in SuperOffice.
by Susan Laugaard Hansen
26 Sep 2023 | CET 03:54 PM
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Create a selection with many companies ..

Hello everyone, I need to create a selection with 200+ companies, but I'm not sure how to do it the easiest way. I already have the companies in SO, and I've tried to create a criteria using "company:name = equal to" and then comma-separate the companies I want in the selection, but without success. Is there another way to create the selection without having to add all 200+ manually? It's not possible to create a selection with "sales=" because it's a "unique" list that sales has created...

KB

Katrine Brandt
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14 Sep 2023 | CET 11:49 AM
Topic:
Welcome to Forums! Let´s get acquainted

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Hi, Katrine! We don't have a function for creating a selection based on an Excel file like this. One way to handle this is to create an interest, for example, 'import sep, 2023,' and add this interest in an import file. Then, update this interest on all the companies with the help of the import. Afterwards, search for all the companies that have this interest. It's a bit of a cumbersome step, but it's the best method I can think of. Just make sure that you only have the company name and the new interest in the import file so that no other information is overwritten and no new company is created.
by Samuel Holmström
18 Sep 2023 | CET 12:10 PM
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Sending out e-mail from Outlook to many contacts

Hello, I have the question - when I am sending out e-mail from Outlook to several contacts - this e-mail is saved in Super Office only to the first contact from the list . What about the others? Is it possible to save e-mail for all recepients in Super office? What has to be done?  

OP

Olga Philippenko
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1 Sep 2023 | CET 03:18 PM
Topic:
Welcome to Forums! Let´s get acquainted

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Hi Olga, If you want to store the e-mail you send stored with every contact, that you should use the Marketing module for sending the e-mail. It is not possible (unless you want to do it manually) to store the e-mail with every contact when sending through Outlook.
by David Hollegien
4 Sep 2023 | CET 09:25 AM
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How to set subscription link in email in marketing, alternatively change text on page/form for subscription changes

Customer needs a link for subscription in an email. The reason is that receipients forward emails to colleagues, who should be able to make their own subscriptions. The only possibility now is to use the link for change of subscription. This works, but the heading and introduction text is not the best for new subscribers. So, if it is not possible to have a separate link for subscription, is it possible to change the text in the form?
Anne Branden
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21 Mar 2023 | CET 09:07 AM
Topic:
Welcome to Forums! Let´s get acquainted

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If the email is forwarded, all links to the subscription page are always openend using the orginal recipient's identity. Which is not desirable. A solution would be to create a SuperOffice form without pre-filling any of the fields and let them subscribe to the mailings (contact - subscription field).
by David Hollegien
21 Mar 2023 | CET 09:59 AM
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Meet our Forum Team

Hey there!   Isn't it wonderful to know more about the person that replies to you on forums? We mean more than name, avatar and a staff badge. Like what is that person up to, what they do in SuperOffice and what they enjoy doing for fun?   We think it's worthwhile for members to connect this way. We asked our Forum team, who hang out here every day, to answer a few questions about themselves. Below you'll find interesting information about our Forum Team members. Feel free to post any question to the person under their reply. 
Lina Paulauskaitė
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12 Oct 2021 | CET 03:02 PM
Topic:
Welcome to Forums! Let´s get acquainted

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Hi Lina. Thanks you for taking on this mission to help our customers get more out of their SuperOffice solution. Introducing Customer forums has been on our wish list for years. Now we are here. Good luck and I am looking forward to joining the conversations :-)
by Hans Chr. Grønsleth
16 Dec 2021 | CET 12:28 PM
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Introduce yourself and meet others

Welcome to the SuperOffice forums!     Wouldn’t you like to know a bit more about the people who hang out in SuperOffice forums and reply to posts? We do!   Let us know who you are, how long you have used SuperOffice CRM and what topics are of interest to you at the moment! Don’t forget to fill in your Mini CV! Who knows what valuable connections this can bring?
Lina Paulauskaitė
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12 Oct 2021 | CET 03:39 PM
Topic:
Welcome to Forums! Let´s get acquainted
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Forum guidelines

We want to keep forums a convenient and safe place to collaborate. Therefore, we ask you to respect a few guidelines:   Use your full name in your profile and upload your picture. The u se of company logo or pictures that may be offensive to others as your profile photo is not permitted.     To level up – please introduce yourself here.   Stick to the topic that the subject line states or start a new thread. Remember to be polite and kind in your replies, just like when you meet people "face to face".     To level up – please read this post to learn how to ask a great question! Protect your own privacy and that of others. Do not share your personal or company’s private details. Remember that the activity in forums is open to other people. What you write in the user forum is visible to others.      Any content/communication which includes harassment, racism, sexual obscenity or any other form of abuse is prohibited in our forums and will be removed. Advertising and spamming are prohibited too. Please report it if you encounter any.  
Lina Paulauskaitė
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12 Oct 2021 | CET 03:01 PM
Topic:
Set yourself for success