Hello Team,   I am trying to set up a script that will prevent our users to close sales that have depracated Sources or in our case, "Sale Department" (Custom Field). After reviewing the documentation, I noticed the Source does not have the GetDeleted() method, and I can't seem to find any information on UserDefinedFields, other than getting them from EventData or mapping them via the Sale Entity. Do you know how I could go about getting the "Deleted" flag for these two? Thank you! #setLanguageLevel 3; EventData ed = getEventData(); /*Source*/ Integer sourceId = ed.getInputValue("SaleEntity.Source.Id").toInteger(); Integer saleId = ed.getInputValue("SaleEntity.SaleId").toInteger(); NSSaleAgent saleAgent; NSSaleEntity saleEntity = saleAgent.GetSaleEntity(saleId); NSSource source = saleEntity.GetSource(); String name = source.GetValue(); /*Sale Dpt*/ //“SaleEntity.CustomFields.SuperOffice:3:DisplayText": "1234 SaleDepartment", //"SaleEntity.CustomFields.SuperOffice:3:DisplayTooltip": "Tolltip", //"SaleEntity.CustomFields.SuperOffice:3:org": "[I:45]" String saleAzetsCompany = ed.getInputValue("SaleEntity.UserDefinedFields.SuperOffice:3");

Hello Team, Would it be possible to set all values in a field where GetDeleted() = 1 to Red? Currently deleted values cannot be selected, but if already there, can be saved without issues. Having them listed with red text will provide a visual indication that these need to be changed. Some classes also do not have the getDeleted() method, which means that we can't easily make CRM scripts, without actually tagging the Name or description with a something that we can later use to determine if the value is disabled or not. For example, I am tagging departments that are no longer active with DISABLED_ so that I can script behaviour based on this, which is not really ideal...     Having red text for deleted items and getDisabled() method available for all classes that have the Deleted flag in the DB it would help.   Thank you!

Hello there In service there is only one subject you can modify if needed and all messages will be sended by using this subject. However, some times if you want to discuss with third party and send out message with different subject, it is not possible without changeing ticket title and after sending it, change it back as it was. Is it possible to show also subject for every message and also changeing it before sending message?  Thanks Regards Ingar

Hi, My users can see tickets belonging to their colleagues, and some want to get notifications about tickets that doesn't belong to them. When adding someone to a ticket's SecondaryPersons the persons email appers over the message when writing a new reply in SuperOffice, but SuperOffice only e-mails the person who created the ticket. Can I get SuperOffice to notify SecondaryPersons?

We are having an issue with webtools auto login (double click on the owl in the tray area), it doesnt work and the log file shows the following: Error    2024-04-30T09:02:31.15    SuperOffice.TrayApp.Server.TrayAppServer>Execute<TRequest, TResponse> SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest SuperOffice.TrayApp.Server.TrayAppServer+OnExecute`2[SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest,SuperOffice.TrayApp.TrayApp2.GetAlarmsResponse] MSSQL - 12 \\\ 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer        TrayAppServer.Execute implementation failed SuperOffice.TrayApp.TrayApp2.GetAlarmsRequest DH (1993) - Authorized (Employee)Gebruikersniveau 0+:  MSSQL - 12 \\ACRMSQL10\SuperOffice_AllCRM (crm_AllCRM), Database serial #: 1501235947, Database Expiration Date: Friday, July 12, 2024 ACRMSQL10 SuperOffice_AllCRM 1501235947 SuperOffice 10.3.3 NetServer 10.3 Release (Build: Release_OnSite_10.3.3_2024.04.17-01) 10.3.0.0 10.3.3.617 Release_OnSite_10.3.3_2024.04.17-01 Default ACRMWEB02 NetServer Response status code does not indicate success: 502 (Bad Gateway).    at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()    at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)    at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)    at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)    at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation) System.Net.Http           Exception Message:Response status code does not indicate success: 502 (Bad Gateway).       Exception Source:System.Net.Http       Exception Target:System.Net.Http.HttpResponseMessage EnsureSuccessStatusCode()          at System.Net.Http.HttpResponseMessage.EnsureSuccessStatusCode()          at SuperOffice.Util.HttpHelper.GetObjectFromHttpSyncWithContent[T](String url, HttpServiceJwtConfig config, RequestType requestType, HttpContent content)          at SuperOffice.DCF.Web.WebTools.WebToolsVersionService.GetVersionResponse(String clientVersion)          at SuperOffice.TrayApp.Server.TrayAppServer.ApplyVersioningRules[TResponse,TRequest](TResponse response, TRequest request)          at SuperOffice.TrayApp.Server.TrayAppServer.Execute[TRequest,TResponse](TRequest request, OnExecute`2 implementation)   The download service is offline, so i guess that is the underyling issue (https://www3-superoffice-com.azurewebsites.net/DownloadService/) WebTools should still work when this isn't available... SuperOffice Version: SuperOffice CRM OnSite 10.3 Release_OnSite_10.3.3_2024.04.17-01 WebTools version:   

Hi all, We have been testing whether it is possible to replace Codemirror as our CRMScript editor with Monaco (the basis of VSCode). We have currently implemented this as a testable feature in our latest build, hoping that some of you will try it out and tell us what is not working :-) You can enable Monaco as your CRMScript editor by using the "rms.fcgi?action=debug" panel and tick the Monaco-checkbox. The setting is stored as a cookie in your browser and will only affect you in that particular browser, other users will not be affected. This setting is available in build "main_10.3.7_2024.05.23-01". Sverre

I get "HTTP Error 411. The request must be chunked or have a content length." when I do a post. It's working from Postman and JavaScript. But not from CRM-script. The header Content-Length is correct, but it seems that it does not "read" it.  Anyone? From debug log: => Send header POST /api/sale HTTP/1.1 Host: api.123.no Accept: */* Content-Type: application/json Authorization: xxxxxxxxxxxxxxxxxxxxxxxx Content-Length: 100 traceparent: 00-ed27b3cd060c4144a33c4a6f5e705d16-d6bbf292bd167881-01 => Send data {"OrderDate": "2024-09-06 13:53:13","OurRef": "Frode Folleras","CustomerNo": "12345", "Lines": [{}]} <= Recv header HTTP/1.1 411 Length Required

I was wondering if it´s possible to make the user stay on the current tab in viewTicket when you update status/owner. Now for example, when you stay in the details tab and update the ticket status does the page reload and placing you back to the Messages tab.