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Did you get stuck with the setup of SuperOffice CRM? Do you need inspiration on how to automate the work process or simply get more of your solution? Here is the place to post questions, share tips and workarounds and help others.

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Outlook archive to SO - Blocked by endpoint protection Macafee - rules

Outlook – archiving fails – virus/end point protection/write up.   I have a case with a user on a 8.5 setup/onsite (yes, trying to get them to upgrade, and have so for quite some time), using Outlook mail.  This is not a SuperOffice issue as such in that the underlying problem seems to be with McAfee and/or Windows Defender. In discussions with support, it was correctly pointed out that this is not a bug in SuperOffice,  but from the users perspective, something is wrong with SuperOffice.   This company use McAfee for endpoint protection.  (have seen something similar on TrendMicro as as well, and principles should be the same, mostly.  What I am looking for is a  write up, if it exist that can be referenced used to explain this/suggest some habits/practices if any, that can be recommended.   The symptom and what seems to be the underlying problem:   When attempting to archive and email from Outlook to SO, it fails and  message box a open preferences comes up, credentials are asked for, and reverts back to previous. In log file, there are all manner of variations over: 2023.05.09 15:42:15] OUTLOOK.EXE: Failed to save document System.IO.IOException: The process cannot access the file 'C:\Users\karl\AppData\Local\Temp\SuperOfficeMailLink\444-4-252.eml' because it is being used by another process.   To troubleshoot:  We exited out of outlook, and shut down Mcafee.  Restarted  Outlook; archiving then works as intended. As a double check we existed Outlook again, turned on Macafee, Restarted outlook and observed that archiving failed again.   Running a  MS/PCMON we observed behavior in support of what we see in the logfile and the result on the front end, ie when attempting to archive a mail, it fails consistently.   On: https://www.mcafee.com/support/?locale=en-US&articleId=TS100813&page=shell&shell=article-view A relatively comprehensive overview is provided.  Note: this user is, as far as I have been told, the only user in the organization with this problem, and there are other users on Macafee as well.  This user is also an important decision maker and SO advocate in the organization.   What I am looking for is what SO and/or outlook components that are involved/what should be added /edited in Macafee and/or Win Defender; my thinking is that the executable in question is trayap.client.exe, but that may not be correct, or insufiffient. thank you

ES

Eirik Simonsen
1
0
8 Sep 2023 | 02:22 PM
Topic:
SuperOffice add-ons
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Visning af ikoner og profilbillede i Dashboard

I det gamle Dashboard kunne vi vise profilbillede af sælger/ejer ud for de seneste vundne salg. I det nye dashboard kan vi kun vise Ikonet "Enhed" og ikke sælgers/ejers profilbillede. Kan det ændres i opsætning?  

HS

Henrik Salling
2
1
30 Mar 2023 | 12:42 PM
Topic:
Settings and maintenance

Last reply

Hei Henrik. Ja det kan du gjøre. Her ser du et enkelt oppsett på en Layout som fungerer...

Community.Data.Models.ForumConversationDetails?.AuthorInitials

by Øivind Grefslie
31 Aug 2023 | 07:33 AM
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Invoice pane gone in 8.5R13 and onwards

Hi From 8.5r13 (Online) it seems that the Invoices pane has disappeared when eiditing a ticket. The invoice types are still there, but moved from Customer Service settings to CRM Admin client (Tickets menu) Is this a bug or a changed functionallity? Do we have to change the Edit ticket screen?

IK

Ingar Karlsen
5
7
13 May 2020 | 12:00 AM
Topic:
Setting up and administrating Service

Last reply

When enabling New Service/Request Management - the old Invoice Pane' is gone.
by Frode Berntsen
14 Aug 2023 | 09:24 AM
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Access to ExtraTable data denied both in UI and API

Hi,   we started implementing ExtraTables in our system (OnSite version 10.1.6). We can create tables, add and remove fields via the UI and manipulate data via CRMScripts.   However, when clicking the "Create new entry" option in the ExtraTables overview, it only shows a new screen saying that "You do not have access rights to that function". Trying to create an entry via the API (/api/v1/table/{myTable}) returns 403 Forbidden with the following response { "Error": true, "ErrorType": "UnauthorizedAccessException", "Message": "You do not have access to the table, or it does not exist", "FriendlyMessage": "", "ErrorSource": "SuperOffice.Services.Implementation", "InnerError": { "ErrorType": "SoException", "Message": "Service call DatabaseTable.InsertRow failed with exception\r\nDatabaseTable.InsertRow", "ErrorSource": "SuperOffice.Services.Implementation", "InnerError": { "ErrorType": "UnauthorizedAccessException", "Message": "You do not have access to the table, or it does not exist", "ErrorSource": "SuperOffice.Services.Implementation", "InnerError": null } } }   This happens even when the user in question has every single right assigned to his role. So, is there some "hidden" setting that would allow access to the table, especially via the API?   Thanks and BR

HW

Holger Winkelsträter
2
13
6 Jul 2023 | 08:33 AM
Topic:
Users and user right management

Last reply

Probably because ExtraTables are a Service thing, so there are some checks for a Service license we haven't removed. This is a bug - a Sales user should be able to create + update extra fields without a Customer Service license.
by Christian Mogensen
3 Aug 2023 | 12:55 PM
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Mangler webformular fanen i marketing-modulet.

Siden weekend har vi ikke længere adgang til webformulars i SuperOffice. Jeg tænkte at det kunne være at nogen herinde havde oplevet noget ligende, og vidste hvad det kunne skyldes. Vores løsning er en On-Premise (SuperOffice 9.2 R10 NetServer 9.2 Release (Build: Release92R10_2021.07.02-02)) Der har ikke umiddelbart været nogle ændringer, så vidt vi er klar over. Og jeg har tjekket at alle som oplever fejlen, har marketing-licens. På forhånd tak for inputs, mvh Johannes

JL

Johannes Lykkebo
3
1
19 Jun 2023 | 08:11 AM
Topic:
Settings and maintenance

Last reply

Hi Johannes, I really hope that you have already sent your problem to our support team, and have got help...? That would be the correct place to ask for help. support@superoffice.dk //Susan
by Susan Laugaard Hansen
29 Jun 2023 | 03:51 PM
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Error message "The object reference is not set to an instance of an object"

Hello   A colleague tries to open emails that are archived to SuperOffice. Unfortunately she gets the following error message.  The weird thing is, it's not for all emails but like 80% of them. Does anyone know what this error message means and what we can do to fix it?   We already tried to: Uninstall mail link and webtools + Reinstall. (with outlook closed)   Thx in advance

NG

Nils Grignard
2
1
23 Jun 2023 | 02:26 PM
Topic:
Settings and maintenance

Last reply

Hi Nils, Check if Outlook is configured as the default e-mail client and that the file extensions .msg and .eml are linked to be opened by outlook by default. If that is correctly linked, you can try removing SuperOffice WebTools + Maillink, run a repair on the Office installation and then reinstall SuperOffice WebTools + Maillink
by David Hollegien
23 Jun 2023 | 02:42 PM
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How can I implement the chat script with Google Tag Manager?

We are going to start using Superoffice chat on our site, and I am trying to implement this script on the site via Google Tag Manager. This does not work, all the parameters in our script gets the value "null" after implementation.  So my question is, how should the script actually look when implemented with GTM?  Thanks!

MB

Maria Boo
1
0
22 Jun 2023 | 10:02 AM
Topic:
Setting up and administrating Service
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DataBridge webinar recordings

From time to time we talk about DataBridge features, use cases and pilot programs in webinars. If you missed a webinar or would like to view the past webinars, visit the below link with the latest recordings. You can also find the upcoming events on that page. https://superoffice.clickmeeting.com/
Marcel Spapens
2
1
30 May 2023 | 08:03 AM
Topic:
SuperOffice add-ons

Last reply

Thank you, for the link to the recordings...
by Susan Laugaard Hansen
30 May 2023 | 08:17 AM
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Download Link for WebTools 12.2

Hi all,   One of our largest customers is currently still using Office 2016 and is therefore affected by this problem: When using newest Web Tools 12.7.2 with "older version of Outlook" 2016 or lower - invitations are not sent out properly Could someone help me out with a download link for WebTools 12.2? The customer is currently moving to the cloud but will keep Office 2016. So for the rollout we would need to deploy WebTools 12.7.2 in the Citrix environment. Thanks in advance! Georg
Georg Diczig
1
0
30 May 2023 | 07:50 AM
Topic:
Settings and maintenance
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SO Protocol in external window

In the Online we have an application running in the web panel. Application is using superoffice protocol to navigate and open documents and it is working fine. But when run in the external browser window, superoffice protocol keeps opening SuperOffice in the new browser tab. Is this something that can be somehow fixed so the SuperOffice keeps the same tab all the time?
Josip Maric
3
3
23 May 2023 | 07:18 AM
Topic:
SuperOffice add-ons

Last reply

Hi!  We have an app that uses SuperOffice: protocol from the desktop (via SuperOffice web extensions), and sometimes SuperOffice reuses the tab and just jumps to the entity you wish, but also sometimes, a new tab is opened.  But remember, if you are typing on something in SuperOffice, e.g. an appointment, you don't want it to jump to another place, you want a new tab to be opened. So I think SuperOffice do it as they should, even if they sometimes open a new tab, even if you are not in editmode on the current SuperOffice page.   BTW: we also use Crossmessaging in other products and it is the same pattern we see.
by Martin Andersen
24 May 2023 | 07:45 AM