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Outlook archive to SO - Blocked by endpoint protection Macafee - rules
Outlook – archiving fails – virus/end point protection/write up. I have a case with a user on a 8.5 setup/onsite (yes, trying to get them to upgrade, and have so for quite some time), using Outlook mail. This is not a SuperOffice issue as such in that the underlying problem seems to be with McAfee and/or Windows Defender. In discussions with support, it was correctly pointed out that this is not a bug in SuperOffice, but from the users perspective, something is wrong with SuperOffice. This company use McAfee for endpoint protection. (have seen something similar on TrendMicro as as well, and principles should be the same, mostly. What I am looking for is a write up, if it exist that can be referenced used to explain this/suggest some habits/practices if any, that can be recommended. The symptom and what seems to be the underlying problem: When attempting to archive and email from Outlook to SO, it fails and message box a open preferences comes up, credentials are asked for, and reverts back to previous. In log file, there are all manner of variations over: 2023.05.09 15:42:15] OUTLOOK.EXE: Failed to save document System.IO.IOException: The process cannot access the file 'C:\Users\karl\AppData\Local\Temp\SuperOfficeMailLink\444-4-252.eml' because it is being used by another process. To troubleshoot: We exited out of outlook, and shut down Mcafee. Restarted Outlook; archiving then works as intended. As a double check we existed Outlook again, turned on Macafee, Restarted outlook and observed that archiving failed again. Running a MS/PCMON we observed behavior in support of what we see in the logfile and the result on the front end, ie when attempting to archive a mail, it fails consistently. On: https://www.mcafee.com/support/?locale=en-US&articleId=TS100813&page=shell&shell=article-view A relatively comprehensive overview is provided. Note: this user is, as far as I have been told, the only user in the organization with this problem, and there are other users on Macafee as well. This user is also an important decision maker and SO advocate in the organization. What I am looking for is what SO and/or outlook components that are involved/what should be added /edited in Macafee and/or Win Defender; my thinking is that the executable in question is trayap.client.exe, but that may not be correct, or insufiffient. thank you