Outlook – archiving fails – virus/end point protection/write up.   I have a case with a user on a 8.5 setup/onsite (yes, trying to get them to upgrade, and have so for quite some time), using Outlook mail.  This is not a SuperOffice issue as such in that the underlying problem seems to be with McAfee and/or Windows Defender. In discussions with support, it was correctly pointed out that this is not a bug in SuperOffice,  but from the users perspective, something is wrong with SuperOffice.   This company use McAfee for endpoint protection.  (have seen something similar on TrendMicro as as well, and principles should be the same, mostly.  What I am looking for is a  write up, if it exist that can be referenced used to explain this/suggest some habits/practices if any, that can be recommended.   The symptom and what seems to be the underlying problem:   When attempting to archive and email from Outlook to SO, it fails and  message box a open preferences comes up, credentials are asked for, and reverts back to previous. In log file, there are all manner of variations over: 2023.05.09 15:42:15] OUTLOOK.EXE: Failed to save document System.IO.IOException: The process cannot access the file 'C:\Users\karl\AppData\Local\Temp\SuperOfficeMailLink\444-4-252.eml' because it is being used by another process.   To troubleshoot:  We exited out of outlook, and shut down Mcafee.  Restarted  Outlook; archiving then works as intended. As a double check we existed Outlook again, turned on Macafee, Restarted outlook and observed that archiving failed again.   Running a  MS/PCMON we observed behavior in support of what we see in the logfile and the result on the front end, ie when attempting to archive a mail, it fails consistently.   On: https://www.mcafee.com/support/?locale=en-US&articleId=TS100813&page=shell&shell=article-view A relatively comprehensive overview is provided.  Note: this user is, as far as I have been told, the only user in the organization with this problem, and there are other users on Macafee as well.  This user is also an important decision maker and SO advocate in the organization.   What I am looking for is what SO and/or outlook components that are involved/what should be added /edited in Macafee and/or Win Defender; my thinking is that the executable in question is trayap.client.exe, but that may not be correct, or insufiffient. thank you

I det gamle Dashboard kunne vi vise profilbillede af sælger/ejer ud for de seneste vundne salg. I det nye dashboard kan vi kun vise Ikonet "Enhed" og ikke sælgers/ejers profilbillede. Kan det ændres i opsætning?  

Hi From 8.5r13 (Online) it seems that the Invoices pane has disappeared when eiditing a ticket. The invoice types are still there, but moved from Customer Service settings to CRM Admin client (Tickets menu) Is this a bug or a changed functionallity? Do we have to change the Edit ticket screen?

Siden weekend har vi ikke længere adgang til webformulars i SuperOffice. Jeg tænkte at det kunne være at nogen herinde havde oplevet noget ligende, og vidste hvad det kunne skyldes. Vores løsning er en On-Premise (SuperOffice 9.2 R10 NetServer 9.2 Release (Build: Release92R10_2021.07.02-02)) Der har ikke umiddelbart været nogle ændringer, så vidt vi er klar over. Og jeg har tjekket at alle som oplever fejlen, har marketing-licens. På forhånd tak for inputs, mvh Johannes

Hello   A colleague tries to open emails that are archived to SuperOffice. Unfortunately she gets the following error message.  The weird thing is, it's not for all emails but like 80% of them. Does anyone know what this error message means and what we can do to fix it?   We already tried to: Uninstall mail link and webtools + Reinstall. (with outlook closed)   Thx in advance

We are going to start using Superoffice chat on our site, and I am trying to implement this script on the site via Google Tag Manager. This does not work, all the parameters in our script gets the value "null" after implementation.  So my question is, how should the script actually look when implemented with GTM?  Thanks!

From time to time we talk about DataBridge features, use cases and pilot programs in webinars. If you missed a webinar or would like to view the past webinars, visit the below link with the latest recordings. You can also find the upcoming events on that page. https://superoffice.clickmeeting.com/

Hi all,   One of our largest customers is currently still using Office 2016 and is therefore affected by this problem: When using newest Web Tools 12.7.2 with "older version of Outlook" 2016 or lower - invitations are not sent out properly Could someone help me out with a download link for WebTools 12.2? The customer is currently moving to the cloud but will keep Office 2016. So for the rollout we would need to deploy WebTools 12.7.2 in the Citrix environment. Thanks in advance! Georg

In the Online we have an application running in the web panel. Application is using superoffice protocol to navigate and open documents and it is working fine. But when run in the external browser window, superoffice protocol keeps opening SuperOffice in the new browser tab. Is this something that can be somehow fixed so the SuperOffice keeps the same tab all the time?