SuperOffice CRM Professionals

Experienced experts in SuperOffice CRM - those primarily responsible for the setup, configuration, maintenance of SuperOffice in an organization, as well as those responsible for the implementation of applications or integrations, or provide consultancy services as to how an integration should be implemented using current industry standards.

LATEST FORUM POSTS

Technical blog posts

Developer Portal – 1.18 Release

Hello, SuperOffice Developers!     We are excited to announce the first release of 2024! In this release, we have introduced a new feature that allows partner administrators to add their own users to their organizations.   Adding own users   You can now navigate to the User section on the Partner page and add your own users. In this way, Partner  members with User rights can add users that share a common tenant in production . You can find more information in the add users in  SuperOffice docs , Apart from this, we have also improved the drag and drop functionality across the developer portal. Now you will have a seamless experience when you use the drag and drop functionality.   Additionally, we have implemented a framework update and enhanced security measures to deliver a more robust and up-to-date secure service for all users.   Last but not least, we have addressed and resolved several bugs to ensure a smoother user experience for both Developer Portal and App Store users.   Thank you for using the SuperOffice Developer Portal!  

Chamal Asela Perera
02/02/2024
thumb_up5 mode_comment0 visibility8

Developer Portal – 1.17 Release

Hello, SuperOffice Developers,     We are super excited to announce the last release of the 2023 for all of you. In this release, apart from fixing few bugs and, we have introduced a new application widget for all of you. Customer Authorization Widget   Partners can see the total number of new customers for given application in selected time range. Partners and SuperOffice employees can see the latest applications with authorizations.   You can add the widget to the landing page by following the usual process of adding widget.   You will now see a new widget ‘New Customers’! Click on ‘Add Widget’ button to add this to the landing page.   Once added, the widget by default displays new customers from the last seven days. Selecting the time filter, provided in the drop-down menu, you can change the time range.   Please note that only the standard applications are listed down in this widget.   In addition to this, we have also introduced a new filter on Customer ID in the API metrics page. This filter helps you to identify which customer have the high API calls in given duration when partners have many customers.   Apart from this, we have updated our internal libraries to give all of you a secured developer portal experience.   Highlights from our previous releases   In case If you have missed it, we added some other fantastic features over the past couple of months.   Introduced a way to preview the latest changes made for partner profile and app profile changes in App store. You can now preview the changes made for SuperOffice Development environment.   Improved the image uploading experience by providing the option to crop and resize the images when the images are not in correct size.   Introduction of Messaging centre - organizations are now able to view the messages related to their applications received inside the Developer portal.   Improved validation messages when publishing an application.   Sidebar navigation menu now supports a collapsible menu, allowing more spaces to viewing details – including a new set of icons both in the navigation menu and the Create Application wizard.   Thank you for using the SuperOffice Developer Portal!   Merry X’mas and Happy Holidays!   🎅🎁🎄

Chamal Asela Perera
15/12/2023
thumb_up6 mode_comment2 visibility43

End of life - Lotus Notes Link

This is a formal announcement of End of Life for our SuperOffice Lotus Notes Link. This is a feature that only has been available for Onsite customers. We will end our support effectively from 2024-01-01 . What is Lotus Notes Link? SuperOffice Mail Link is a plug-in that links the Lotus Notes mail client with SuperOffice CRM and/or SuperOffice Service. This means that among other things, you can:  Archive emails and attachments to SuperOffice CRM.  Archive an email as a document or a task in SuperOffice CRM.  Archive an email as a request in SuperOffice Service.  Search for the sender of an email.  Set functions for default archiving.  Use SuperOffice templates or predefined email body templates when creating emails.  Update the information about companies and contacts in SuperOffice CRM based on emails you receive.    What does this mean for you as a customer? You are recommended to switch to SuperOffice Inbox . The inbox in SuperOffice CRM is based on a separate email client, which gives you access to your email via the Internet, without requiring you to have an email program installed locally on your PC or MAC. Reasons for announcing End of Life are as follows:  Lotus Notes mail client is no longer a commonly used mail client in today's market and thus rarely any of our customers are using it.  It is based on old and outdated technology that receives very few updates from its developer.  Security issues because of legacy libraries used in the software creates a high business risk. 

MikaelM@superoffice.com
07/11/2023
thumb_up4 mode_comment0 visibility61

Zip it up!

In the dynamic world of online application development , change is the constant companion of progress. Today, we're thrilled to announce a significant transformation that will streamline your access to essential resources and supercharge your development journey.   Since we launched the Developer Portal and its documentation a year ago, the existing general online application development documentation (such as onboarding and certification requirements) and the new portal-specific content have resided in two distinct sections. This division has existed both in our GitHub repository and on the SuperOfficeDocs website.   Simplified access and streamlined navigation   As of today, we are excited to reveal the seamless zip of these documentation sections. This merger represents a significant milestone in our ongoing commitment to enhancing your experience.   Navigating through documentation can sometimes feel like a maze, with valuable information hidden around corners. We've heard your feedback and concerns, and we're taking action. Finding what you need is now simpler than ever, whether you're an experienced developer or just starting out. There's no need to toggle between different sections or wonder where crucial information is located.   The Online apps / Application development section now seamlessly integrates with the Developer Portal section, unifying your access to a wealth of development resources. The URLs to the API references remain unchanged, ensuring consistency.   The merger's motivation   Why did we embark on this journey of merging these two vital sections? The answer is straightforward: efficiency and clarity . By consolidating these resources, we've eliminated redundancy and established a more logical flow of information. This translates into quicker and more effective learning, with less time spent searching and more time devoted to coding and building.   Content refinement   In tandem with this merger, we've used the opportunity to meticulously review and update our content. Our aim is to ensure that every piece of information is as relevant and accurate as possible, providing you with the most up-to-date guidance.   Can't Find What You're Looking For?   We understand that even with these improvements, you may occasionally find yourself searching for a specific page. In such cases, remember that in addition to the site-wide search functionality, you can easily filter the table of contents to pinpoint the exact page you need. Pages previously under https://docs.superoffice.com/en/apps/ and https://docs.superoffice.com/apps/ have been moved! If you get a 404 on your bookmarked link, try developer-portal instead. Also note that we introduced language specific URLs this spring and inserted / en after the domain.   In closing   We're excited about this change, and we believe it will significantly elevate your experience as developers and partners. The merged documentation is now live at docs.superoffice.com/en/developer-portal , so go ahead and explore.   Your feedback remains a valuable compass as we continue to evolve and refine our resources to meet your ever-evolving needs. Thank you for being an integral part of the SuperOffice community!

Bergfrid Skaara Dias
26/09/2023
thumb_up4 mode_comment1 visibility15

New Failures feature in Developer Portal

Hello, SuperOffice developers! We are excited to announce a new feature in the SuperOffice Developer Portal that will help you troubleshoot and fix any issues with your online integrations and applications. The feature is called **Failures** and it is documented at https://docs.superoffice.com/en/developer-portal/howto/failures.html . The Failures feature allows you to view and analyze general application exceptions, and drill down into exceptions from Inbound requests. The Failed Outbound Requests tab is reserved for requests sent from SuperOffice to your applications, such as Quote/ERPSync calls and webhooks, but this part of the feature is still a work in progress (awaiting on more logging capabilities). To access the Failures feature, you need to sign in to the Developer Portal and select your app from the list of your apps. Then, click on the Failures tab on the left side of the app page. You will see a table with all the failed requests for your app in the last 30 minutes. You can click on any row to see more details about the failure. You can also use the filters on the top of the table to select the correct environment , and time range to narrow down the results. The Failures feature is available for all apps that use SuperOffice Online APIs.We hope that this feature will help you develop better apps for SuperOffice CRM Online and provide a better experience for your customers. If you have any feedback or questions about this feature, please let us know here in the forums or contact appdev@superoffice.com. Thank you for using SuperOffice Developer Portal!

Tony Yates
25/05/2023
thumb_up2 mode_comment0 visibility50