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Did you get stuck with your task? Do you need help using SuperOffice CRM? Did you find a creative workaround for a task you couldn't accomplish? This is the place to post questions, share tips and workarounds and help others.

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decodeBase64 Problem with € Symbol

Hi, i have a .net Programm that made an SuperOffice login. I have a Base64Encode Methode for the password:  var plainTextBytes = Encoding.Default.GetBytes(plainText);  return System.Convert.ToBase64String(plainTextBytes); and in my crmscript Byte[] b = decodeBase64(mypasswordBase64); String mypassword = String(b); but the € Symbol doesn't be right decoding. Have you any Idea how i can do that ? Thanks

FR

Fabrice Reithinger
1
2
1 Feb 2024 | 01:48 PM
Topic:
Service management

Last reply

Hi Frode, i will test this. Thanks for your reply

FR

by Fabrice Reithinger
7 Feb 2024 | 01:53 PM
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decodeBase64 with German Umlaut

Hi, i give to an crmsckript a password encoding in c# in Base 64 private static string Base64Encode(string plainText) { var plainTextBytes = System.Text.Encoding.UTF8.GetBytes(plainText); return System.Convert.ToBase64String(plainTextBytes); } in my crmScript i do the following Byte[] b = decodeBase64(mypasswordBase64); String mypassword = String(b); but the myPassword are not the same as the password in my c# function.  The password contains the special characteres: ö and this charactere will not be right supported by the decodeBase64 Function. What can i do to have the right password and call the anthenticateCustomer(username, mypassword) Method. Thanks for your help Fabrice

FR

Fabrice Reithinger
1
0
29 Jan 2024 | 03:01 PM
Topic:
Service management
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Person not available in full and selection search

If a person is added to a CRM script via the SearchEngine, they can only be found directly in the person search. If I search for this person in the full text or selection search, they are not displayed.  What can I do so that the user is also available via the other search options?  I am using SuperOffice Cloud 10.2.11.

DS

David Starzl
2
1
25 Jan 2024 | 11:15 AM
Topic:
Core CRM features

Last reply

Adding a person using SearchEngine directly adds them to the database without going through any business logic, which means the free text index is not updated (and you can't find them in search) Solution would be to use the NetServer Agent and Entity classes to correctly create a person. Sample; #setLanguageLevel 4; NSPersonAgent personAgent; NSPersonEntity personEntity = personAgent.CreateDefaultPersonEntity(); personEntity.SetFirstname(".."); // etc. personEntity = personAgent.SavePersonEntity(personEntity);
by David Hollegien
25 Jan 2024 | 12:50 PM
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Request marked red

What criteria must be met for a request to be marked red? Never seen before.
Fabio Schneider
2
0
22 Jan 2024 | 12:27 PM
Topic:
Service management
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how can i use a htmleditor in customer center for the description

Hi, give it a way to use an HtmlEditor with this one (which i'm writing) in my customer center. our Customer like to send Image, in the actual version they can do it. Can you please give my a solution. Thanks Fabrice

FR

Fabrice Reithinger
2
2
17 Jan 2024 | 03:46 PM
Topic:
Service management

Last reply

Hi Samuel, it's a question. For 1 year we are to the cloud system and my wish to insert Image at the ticket description for the costumer center. We ask it for a many years of this control. When it's not possible of your site to make this, can you tell me how i can integrate an HTML EDitor for the ticket description. Thanks

FR

by Fabrice Reithinger
22 Jan 2024 | 06:58 AM
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how to get List Element from a List in CrmScript

Hi, i have define a new List in my crm. this List as a name with many ListElement I want to use this List in my crmscript. Can you tell me how i can write a function to load this List and print alle the Element from this list in crmscript ? Thanks for your help Fabrice

FR

Fabrice Reithinger
2
1
16 Jan 2024 | 03:02 PM
Topic:
Service management

Last reply

Hi Fabrice, See this sample script to fill a list box element with the items of an user defined list; HtmlElement listBoxElement = addHtmlElement(getScreenElementId(screenElementIndex), getScreenElementName(screenElementIndex), getScreenElementType(screenElementIndex), getScreenElementConfig(screenElementIndex)); Integer udListDefinitionId = 1; Integer currentUserLanguageId = getActiveUser().getValue("language").toInteger(); SearchEngine seUDListItems; seUDListItems.addField("UDList.UDList_id"); seUDListItems.addField("UDList.name"); seUDListItems.addCriteria("UDList.UDListDefinition_id", "OperatorEquals", udListDefinitionId.toString()); seUDListItems.addCriteria("UDList.deleted", "OperatorEquals", "0"); seUDListItems.addOrder("UDList.rank", true); for (seUDListItems.execute(); !seUDListItems.eof(); seUDListItems.next()) { listBoxElement.setFieldValue("add", Map().insert("name", seUDListItems.getField("UDList.name").parseSOMultiLanguageString(currentUserLanguageId)).insert("value", seUDListItems.getField("UDList.UDList_id"))); }
by David Hollegien
16 Jan 2024 | 04:17 PM
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refresh activity list

Hi, with crm scripts I have create Document. Now how could I automatically refresh the activities in activity lists of a sales in scripts?   Thanks!

Y

you.admin@melchersgroup.onmicrosoft.com
2
2
15 Dec 2023 | 06:23 PM
Topic:
Sales management

Last reply

Hi Donatas, Thanks for your Suggestion. Just the Scripts to create Document is not from Triggers, but from macro & scripts. There is no Object of EventData in library here. The User call this Scripts to create special Documents via Button in Menus of other applications. The Apps will be called via URL of that Scripts.
by Jianchun You
20 Dec 2023 | 03:28 PM
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Entering new contacts - Prefill Email adress and Phone number automatically with main company data ?

Is there a way that making a new contact in a company the Email adress and phone number is automatically being prefilled with the company main data ? This is a standard function in other CRM systems but i cant find a way to activate it in Superoffice.  Its more than annoying if you have to enter multiple contacts and you have to enter this data multiple times instead of simply changing info@... to Name@... Same on the phone number if you have to enter the full number instead of just changing teh main 0 to the extention.   

MR

Matthias Robisch
1
0
15 Dec 2023 | 02:34 PM
Topic:
Core CRM features
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Wildcard in freetext search

Previously one should/could use % to search for "contains" in company, contact, sale, project etc. Now "contains" is standard and the % is no longer needed. Is it still possible to use % within a name, for instance if you don't remember the exact spelling?
Anne Branden
3
1
11 Dec 2023 | 08:52 AM
Topic:
Core CRM features

Last reply

If you misspell a word in the navigator search it will attempt to use soundex search to find the sounds-like matches without using %. The freetext search will do contains search if you prefix a word with % - so a search for "%office" will search for all words that contains "office" - in names and descriptions, but it will be slow - because it has to scan all words in the database. We index partial words in names - so a search for "office" will find "superoffice" in a company or project name without using %, but it will not find "office" within "superoffice" in descriptions or non-name fields. On the other hand it is much faster than using %. Freetext search does not currently fall back to soundex searches - so maybe that is something to wish for?
by Christian Mogensen
12 Dec 2023 | 09:21 AM
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Limited Lists in new Service Module

Hi, in Screen we can define how the List should be displayed, which fields, how limited and sorted, and it works fine. But now in new Service Module with ScreenDesigner, it looks there is no possible to define such limited List for Tickets.   Thanks!

Y

you.admin@melchersgroup.onmicrosoft.com
2
2
28 Nov 2023 | 03:06 PM
Topic:
Service management

Last reply

Hi Mikael, ok, thanks!

Y

by you.admin@melchersgroup.onmicrosoft.com
29 Nov 2023 | 08:04 PM