Hi everyone, I'm seeking assistance in finding a way to automatically add a customer to a Case based on the "To:" address in an email header. Any guidance or examples would be greatly appreciated! Thank you!

Hi, why wenn i code this String myString = "€" do i have 0x20AC ? How can I write the € Symbol in my crmScript ? Thanks for your response

Since a few weeks we have an issue when adding a new contact over CS because senders address was not found. It happens in one of four cases.  There is a msssage om top of the screen like the one below.     we recreated all indizees on table email and even run dbsetup to check sequence. I ckeched table email and could not found any records with obviuos invalid content like special chars (ascii 1 to 30). So what can cause the issue? Thanks for Help  

Hi, I have this error: EjScript::RunTimeException: Script is taking too long to execute. Execution time: 122.10, User CPU time: 9.56 But How can i fix that ? I need the script to do something, it make 100 Results and than come the error.. Thanks for your help Fabrice

How can I export tickets to Excel, including the ticket messages? I want to do an analysis of all support ticket for a period. I have tried exporting tickets by using selections. I get all the metadata, name, user, time, hashtags etc, but is see no way to include the content of the tickets. Is there any way I can export tickets with contents?

Hi!   I would like to add Super Office to my private Mac. I have downloaded Outlook and SO Web Tools, but unfortunately it doesn't seem to work to download SO add-in for Outlook. In the Outlook app store, I download the SO for Outlook add-in, log in with my job credentials but then while downloading/installing I get this message: "Taking you to Microsoft 365 to complete this process." Nothing happens and this keeps spinning for hours. If I click on the cross, the add-in is still not downloaded and I cannot for example open emails from SO into the outlook app or save emails into SO.  Please someone tell me if it's even possible to work SO for Outlook on a Mac (Macbook Air M1 with latest software update) so I can go to using 1 computer instead of needing the Windows computer for sending & saving emails

Hello we tried to use for customer service an Exchange server to send email over smtp. But we get te error below. The servers are using valid self signed certificats. And we even did not select the SSL option in the settings dialog. Has anyone an idea, where the certificate could be missing?   Outbox::sendMails() Error: SmtpCurl error: Peer certificate cannot be authenticated with given CA certificates.  SSL certificate problem: unable to get local issuer certificate(220)   Thanks

Hi.  I would need some help to do a task in the service portal.  One of our customer would like that when we answered in a ticket it will automaticly go an answered in copy to a another mailadress as well as the reciepient.  I think this is something that could be fixed with a macro but I dont know with parameters that is correct to use for this.  Does anyone has done this before and know how to make this? 

Hi forum   I have a user who experienced this error message - i suspect it could have something to do with their quote connector, but i can't really seem to find that error message anywhere. It has not happened since, for as far as i know, but im just looking for an explanation.   Anyone knows what it means?   The user explains that it came up after duplicating the "Products" alternative, changing the title to 2023-11-08 and then made "Products" the favourite alternative.   Thanks