Support & frequently asked questions

Hi I think this is a great enhancement but there is a capability missing to make it really wonderful. Ability combine different types of data. Having both documents and activities of certain types together in their own custom archive. - This would be my top priority for an improvement. Without this, the number of customer archives can really explode. Best regards /Ole   Best regards Ole

Hi Frode B, I apologise for reopening this thread, but we are getting the same error when trying to set up OAuth in Service (On-site) and I could not find any other threads that mentions the same issue. When I log into the mailbox manually via outlook.office365.com, it works fine. We are running version 8.5 R17. (Planning on going to 10 at some point, but for now we just need the OAuth/Modern Auth before EOL for Basic. Hence the upgrade to 8.5 R17)   Could this also be connected to the "one registration per serialnumber" scenario? And is it still a "Pilot" issue at this point? Note: Like David, we also run a separate test environment on the same serial. This occurs at the test environment since we are trying it out there first before upgrading prod. So I assume this needs to be fixed for prod as well? Or will it simply work for prod as soon as we fix it for test?   Thanks!

We are happy to announce 'Selection of Chat, Forms and Mailings' is planned released to CRM Online soon This will conclude the pilot program for 'Selection of Chat, Forms and Mailings' and the pilot program will now end. All customers will now get this feature as part of the roll-out of 10.1.4 - We urge you to give your feedback during this last period of the pilot.  Your feedback helps us identify issues, fix them and make the software even better. We are grateful for your participation in the program. For those who have been partisipating in the pilot program As a 'Selection of Chat, Forms and Mailings' Pilot customer you will continue as normal, no changes will appliy. If you need help with the feature after the end of the pilot progam, reach out to our support team here . Feedback We urge you to give your feedback during this last period of the pilot. Your feedback helps us identify issues, fix them and make the software even better. How do I provide my feedback to SuperOffice? We have several ways for you to give us feedback during the pilot testing: Pilot Forum  – this is the main communication channel to use. It is where we will inform everyone involved in relevant issues and is a place for you to post questions or provide feedback. You may receive answers from other customers, partners as well as our R&D resources. Pilot Forum:  https://community.superoffice.com/en/customer/forum/rooms/pilot-program/ Feedback form  – there is a Feedback form which is available to everyone all the time  here . It can be an easy option to send us a message about anything you have tested. We want to know if you are particularly happy with something as well as hear about any issues you may encounter. Send us an email  – we have a dedicated mail address:  pilot@superoffice.com  you can use to send in your questions or comments. This may be helpful when you want to discuss issues particularly relevant to your installation and you don’t want to post on a forum. If you need help with the feature after the end of the pilot progam, reach out to our support team  here .

Hi, As David is clarifying, with version 10.1.2, the feature of Configurable Archives was not quite ready for pilot, several improvements have been done in 10.1.3 and 10.1.4. These improvements will of course be available within the next Onsite release as well. When testing it out, all feedback is very welcome Trevor :)   Best regards, Trude  

Hi Ole, Did you assign the layout to your primary group? As it is your primary group which decides which layout you get.  And did you make sure to publish it? The layout should have status = published. After publishing it, you will have to refresh the client to see the changes.   Best regards, Trude

Hi, This is a Service Premium feature, so it might be a licensing topic? /Michel

Ok, I understand all that. What I find being a bad behaviour is the fact that re-ordering the rank for the UDF Fields, will affect saved layouts in a way that current layouts will show the wrong fields and needs to be re-adjusted. But, if I understand you correctly, this behaviour is ONLY affecting the original More-tab in a layout. It is a nice feature that the original More-tab automatically adds new UDF-fields/Extra-fields to the view, placing it in rank order per default. But still, only re-ordering the rank for the UDF Fields-entity shouldn't break current layouts so fields gets replaced with other fields. That is just bad behaviour that I think should be fixed. I assume that the reason for this behaviour is because the layout is using the rank-id to identify which fields that are to be shown in the layout. I would really have preferred if you were using some other kind of identifier, that doesn't make existing layouts to break. Though, interesting info that this behaviour allegedly could be avoided by creating a custom tab, that seems like a manageable workaround. Thanks for that tip! If one has deleted the More-tab in a layout and later on wants to add it again, to get the more dynamic behaviour, is this possible? Or, do I have to create a new layout based on a factory reseted base to get the standard objects in the layout again?  

Hi David  Thank you for your feedback report on Pilot Feature: Configurable Archives: custom archive - configure the columns It is now a registered Wish, the ID is:  29389 .