Support & frequently asked questions

For anyone who might have the same issue, I came up with this solution as a workaround. Make a CRMScript that saves the custom object ID as a session variable using "setSessionVariable()" and immediately redirects the user to a browser panel (on the SuperOffice button). Call it by using "/blogic.fcgi?_sf=0&action=doScript&id=xxx?customObjectId=1". (a good idea would to have a separate parameter for the custom object  name so it can be used for any custom object, but i didn't do that here). #setLanguageLevel 4; // Save object ID that we want to open String customObjectId = getCgiVariable("customObjectId"); setSessionVariable("openCustomObjectId", customObjectId); // Then redirect to web panel that shows a CS Screen that will pick up the session variable: setVariable("url", "https://online.superoffice.com/CustXXXXX/default.aspx?browser.displaycustomobject");   Make a CS Screen that picks up the session variable we just stored, and use ClientCrossMessaging to display to the custom object. Display the screen as a browser web panel. In this way, the user has clicked a link -> CRMScript redirects them to a blank web panel -> The custom object dialog opens outside the web panel.   Edit: I originally tried to include some more code examples, but the code blocks really didn't like the HTML sections, so I removed it.

Hi John, Could you provide us more information in this matter? When mentioning Case, do you mean a Request? Generally a customer is automatically added to the request through an incoming e-mail based on the From: address. And when sending an e-mail to the customer with To:, the customer would already be connected with the request.

Hi Eivind, i don't know the Version. We are using the online3.superoffice.com website.. I need to use the € in my code, to check a passsword. Wenn you debug your code, at line 4, you must have the 0x20AC, can you check it ? I use #setLanguageLevel 3; and you 4, that can be the difference ? Thanks Fabrice