Support & frequently asked questions

Get support. Search our collection of frequently asked questions (FAQs).

info

Support department is closed on Easter Sunday and Monday. Happy Easter!

close

Common support topics

report_problem New security requirements for SuperOffice for Outlook

What to do when the SuperOffice archiving button has disappeared from Outlook?

How do I obtain the backup of our SuperOffice Online database?

comments_disabled

What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?

install_desktop

How do I download and install WebTools for SuperOffice CRM?

How do I get and start using SuperOffice for Outlook Add-in?

How do I reinstall SuperOffice Web Tools?

Need support outside normal business hours?

You can reach SuperOffice support during evening and during weekends with Premium Support.

Learn about Premium Support

Forums - ask for help and get inspired

User forums

Administrator forums

Technical forums

Latest Forum Posts

Øivind Urdal
Staff

Replied to Relations - possebility to pull out report on companies that has a certain relations type in Core CRM features

I agree Bjørn 👍
16 Apr 2025 | 08:49 AM
PM

Panagiotis Mourelatos

Posted SUPEROFFICE 7,5 ADMIN OPTIONS NOT WORKING in Service management

We run the Superoffice 7.5 vertion for several years so far, with no major problems. Today the admin software failed to open the options tab. The only thing that appears are the change of serial number selection with the Yes and Cancel greyd, not working. I need to force out a user since while he tries to log in he gets a report "you are already log in", and I do not have the options? Any ideas???
15 Apr 2025 | 10:45 AM
Gerard van de Castel
Staff

Replied to wrong calendar in Administrator forums

Hi Klaus, Thank you for pointing this out. I checked this and Grundlovsdag (June 5th) is indeed missing. I forwarded the info to our team and hope that this will be quickly restored. This has been registered in our bugs&wishes center: Diary Redletter day: Danish Grundlovsdag is missing in the calendar
7 Apr 2025 | 07:33 AM

Active forums

Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
03/11/2025 mode_comment 159
Custom Objects
Introducing Custom Objects to replace Extra fields and Extra tables in Service: Auto generated archive tabs, SuperOffice Selections, Extending search capabilities on relational fields
03/19/2025 mode_comment 77
RW
AI Lab
AI Lab
03/10/2025 mode_comment 23

Contact support

Fill out this form to get in touch with support.

Register a request

Manage requests

Check answers and respond to your requests.

View your requests

Other support resources

Support for apps

Find support for your apps.

Bugs & wishes

All reported bugs and product wishes.

System status

Check status and uptime for SuperOffice systems