Support & frequently asked questions

Get support. Search our collection of frequently asked questions (FAQs).

Common support topics

report_problem Why do I get a browser pop-up when trying to open a document/email in SuperOffice CRM?

What to do when the SuperOffice archiving button has disappeared from Outlook?

What to do when I cannot see some of the activities in the activities tab in SuperOffice CRM?

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What to do when e-mails and documents from SuperOffice CRM stopped opening with Microsoft Office programs?

How do I set a user as a former employee in SuperOffice CRM?

How do I get and start using SuperOffice for Outlook Add-in?

What to do when an e-mail replies bounce in SuperOffice Mailings or Service?

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Latest Forum Posts

Rich Hacker
Partner

Replied to Online Quote Conector - List Configuration Field in Core CRM features

Hi, Thanks for this, but the GetQuoteList function just never fires, this is the problem I am having. I am debugging the connector and all the other events fire as expected, but this one never does. Cheers Rich
6 h, 1 m ago | 01:04 PM
FR

Fabrice Reithinger

Replied to Trigger after save projectmember by delete in Sales management

Hi, thanks for your answer
10 Jan 2025 | 10:36 AM
David Hollegien
Partner

Replied to Tags in export in Service management

This is a bug, see: Export to Excel - "Service Tags" are not exported properly and Tag IDs exported to MS Excel shown in column as number not text Sadly, there is no easy workaround available. Only solution here would be to create a custom field on the request and fill that automatically with the names of the linked tags, but that would require a consultant.
10 Jan 2025 | 10:16 AM

Active forums

Setting up and administrating Service
Let's talk about setting up and administrating request management and knowledge base in SuperOffice Service.
12/19/2024 mode_comment 154
Custom Objects
Introducing Custom Objects to replace Extra fields and Extra tables in Service: Auto generated archive tabs, SuperOffice Selections, Extending search capabilities on relational fields
12/18/2024 mode_comment 73
FR
Sales management
Let's talk about sales and opportunity management, sales forecasting, sales guide, sales targets and KPIs, quote management and sales documents.
01/10/2025 mode_comment 62

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