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Hi We really like the new service and the capabilities to connect everything way better than before. There is however one thing that is a struggle, we often need to work on our laptops and here it seems like the screen isnt really utilized and this has not changed with the new UI update. The problem is that the "request properties" in the right side take to much room and likewise the top bar since we have it displaying important additional information. I'm wondering if there is a method to be able to show / hide those 2 displays to get more rom for working with the content of the case?   Also, are we the only ones with this problem?   Best regards Ole  

Hi Terry, If "Company - Country" is your only criteria, then your selection results will be one of only companies. If you would like to see all contacts (persons) then you need at least one contact criterium. This could be "Contact - Full name starts with % ". And as Øivind mentioned, there are 2 E-mail columns, one for company and one for contact. Make sure to add the Contact - E-mail column if you want to see the e-mail addres of the contacts.

Yes, we use that to get content from office, into SuperOffice, but I don't think (and cannot see in that documentation) anything about restoring the functionality of sending documents stored on Superoffice via email in the same way.  Have I missed something?

Hi, thanks for your answer

This is a bug, see: Export to Excel - "Service Tags" are not exported properly and Tag IDs exported to MS Excel shown in column as number not text Sadly, there is no easy workaround available. Only solution here would be to create a custom field on the request and fill that automatically with the names of the linked tags, but that would require a consultant.

You can use soprotocol: links to open stuff from SuperOffice using a navigator button, if you want to open something outside SuperOffice in the same window, that is not possible.   

Is there any way for me to create a Web GUI that is visible as a navigator button, that changes the url of the current window? The default behaviour is to navigate to the specified url in a new window, but I would like to change my current one instead. 

Hi Betina, Also note that in the Admin client we have a setting for which user "Roles" are allowed to add new tags directly in the user interface, without using the Admin client (Settings & Maintenance). You may want to restrict access for standard users to be able to create new tags on their own directly in the user interface. Maybe users should only be able to suggest new types of Tags, and then an system administrator creates the new Tags directly in the list...

Working flawlessly (for now :) ). Thanks a lot David!

Upload Bluesky Icon as additional option in social media buttons for footers in newsletters, etc.

I need to be able to access a SQL Table in another database which I was told I can not do in CRM-script. Which is why I was looking for alternative methods and was just going to go straight SQL instead. We will never migrate to SO online as we have way too many customizations and the SO database is tied very closely to another in house DB. So not worried about that ever. I think this solved it for me once I make these changes. Thank you, Jeff