Hi
From 8.5r13 (Online) it seems that the Invoices pane has disappeared when eiditing a ticket.
The invoice types are still there, but moved from Customer Service settings to CRM Admin client (Tickets menu)
Is this a bug or a changed functionallity? Do we have to change the Edit ticket screen?
All Replies (7)
Hi,
Invoice functionality will be removed from our solution, and it will also be removed from CRM Admin client.
The reason behind this is that this functionality is in use by very few customers, and as we are moving on to new tech platform this functionality will not be included.
For now it is possible to get the functionality back temporarily if still in active use.
Please get in touch with SuperOffice Support if that is the case.
Best regards,
Trude
What happens with invoice types for Onsite customers? Will they just be deleted on upgrade or will they be converted to UDEF tables in Service?
Hi,
I recently performed a test upgrade from 8.5 R09 to 9.1R03 for a customer that uses invoice in Service.
I can see that the database tables are still left in the database. Are the GUI and logic components actually removed from the product, or is it possible to turn them on via a switch? Like a value in table REGISTRY? (Altough I cannot find any entry in REGISTRY where name like '%invoice%')
If the you've removed all components that has to do with invoicing, I suppose it would be possible to add them again with scripting and screens. Are the old screens possible to import from an old package? Or would be easier to re-create them from scratch because of the new look-and-feel??
I'm by no means a service developer, but the customer has good knowledge of adapting the service client. If we could get some advice on the best way to sort of re-create invoicing again, that would be most helpful.
BR
Jan
Hi,
Invoice functionality is in use by very few customers, and as we are moving on to new tech platform this functionality will not be included.
In version 9.1 it is still possible to get the Invoice functionality back temporarily, if it is still in active use by customer.
Please get in touch with SuperOffice Support if that is the case.
Best regards,
Trude
Hello,
You can re-enable the functionality for now by setting the featureToggle 'EnableInvoice'.
<FeatureToggles>
<State>
<add key="EnableInvoice" value="true" />
</State>
</FeatureToggles>Is it still possible to toggle this on in Online?