Is it possible to have a conditional field in a ticket header

Jv

Jeroen van den Hoven 28 Dec 2021

Hi

I would like to show a field in the ticket header, based on a condition. The condition is whether the the company has a value named "contact.x_condition1". If this is the case, I would like the ticketheader to show a field based on the person (named "person.x_autorisert"). 

This should only be shown to users in one usergroup.

Is this possible? 

We are using CRM 8.5 onsite.

 

Kind regards,

Jeroen van den Hoven


RE: Is it possible to have a conditional field in a ticket header

Samuel Holmström 31 Dec 2021

RE: Is it possible to have a conditional field in a ticket header

Michel Krohn-Dale 3 Jan 2022

Bas Kreijveld
3 Jan 2022
Hi Michel, this is great stuff and works great. Two questions though: 1) is there any documentation to figure out these kind of HtmlElements (ticketHeader). 2) What kind of fieldType(s) exist >> documentation?

Bas Kreijveld
3 Jan 2022
Answer for my own first question: you can find the HtmlElement name in the View Ticket screen (of course). Info fields v2 is labeled ticketHeader here (by default).

RE: Is it possible to have a conditional field in a ticket header

Michel Krohn-Dale 3 Jan 2022

M

RE: Is it possible to have a conditional field in a ticket header

Mikko Tillikainen 16 Mar 2022

Michel Krohn-Dale
13 Apr 2022
Hi Mikko,
If you dont have a screenchooser pointing to your own custom screen, this trigger should be executed everytime you view a request inside Service.
/Michel

M

RE: Is it possible to have a conditional field in a ticket header

Mikko Tillikainen 13 Apr 2022

Michel Krohn-Dale
13 Apr 2022
As you are using a custom screen it removes need of this trigger, as you can do your changes in your screen instead.