Hi, We have set up Regex in two Email-Filter in our CS to check in Email-header, Both should block the Auto-Reply Emails from our Partners especially which Sender-Adress is also from a ticketsystem with Auto-Reply: Filter with pro 1: From: .*(csc@support.skaylink.com|sender address 2|sender address 3).* Filter with prio 2: (Auto-Submitted:\s*.*auto-generated.*|X-Auto-Response-Suppress:\s*.*(?:DR|RN|OOF|AutoReply).*)(?!.*from:\s*.*@melchers\.suocrm\.eu) In Filter with prio 1, we list all Sender Adresses which has Auto-Reply. In Filter with prio 2, we list typicall Features of an Auto-Reply in its Email-Header, only the frist Auto-Reply from our SO Mailgun @melchers.suocrm.eu should be going out. The Target is, to block Auto-Reply from Sender and avoid endless Tickets-Loops in our Ticketsystem.  In the most time it works, only the first User Requests from Partner Ticketsystem will be created Ticket in our Ticketsystem. But there were still some times it raised up the Loops, the new Tickets were repeated created more time in each minutes.  I have merged all looped Tickets in one Ticket. Below is all Tickets from this Sender Address ' csc@support.skaylink.com' and watched the numer of Messages, it was so much Tickets separated created in the Loops till we found the Issues and stopped the Loops. The Created Time (German Time) is the Time as the Loops started.Here you see the most time it works, but in these 4 red-marked cases it raised up the Loops. I have checked the Email-Header of the first User-Request and all flowing Auto-Replies, they have the same Features in Email-Header which the first Auto-reply should be coved by our both Email-Filter: The Qustions is, why it works in the most time, sometimes didn't work? Does the Email-Filter work in all 24h?  We have asked our SuperOffice local Support Teams, but as said, this matter extends beyond the scope of their support capabilities, and suggest me to post here in technical forum. This is small Issues but once happed, our User can no more work in our Ticketsystem.   Many Thanks for your Helps.   -Jianchun

Hi, After my demo tenant was updated from 11.2->11.3 I've noticed that the global preference "Enable editing of messages" is set to  No. Is this a bug or an intentional change?

I have used forms for registration to an event. The first are handeled but since yesterday it sais unknown. Despite that they have entered all the required details and I have the settings "Handle all submissions automatically. Create new contact if no match is found." In my other event ther´s only one registration that isn´t handled, the ones before and after is. With the same settings. I also receved feed back that the ones that are not handeled didn't get a confirmation. Please help.

I’m trying to create a trigger that checks that there is at least one project member linked to a project before the project can be saved, but I’m having trouble with this. Does anyone have any input? Grateful for any help. // Peter

Hi, in my debugger i have email.send() : "-1" How can i catch this in ejscript ? Thanks for your help Fabrice

Hi, I have a question. I send an email  Void sendNotification(Integer customerId, String emailFor, Integer replyTemplateId) { // Load customer Customer customer; customer.load(customerId); Integer customerLanguage = customer.getValue("language").toInteger(); // Load reply template ReplyTemplate rt; rt.load(replyTemplateId); String subject = rt.getSubject(customerLanguage); String bodyPlain = rt.getPlainBody(customerLanguage); String bodyHtml = rt.getHtmlBody(customerLanguage); // Parse templates with customer and ticket Parser parser = getParser(); customer.toParser(parser); subject = parser.parseString(subject); bodyPlain = parser.parseString(bodyPlain); bodyHtml = parser.parseString(bodyHtml); // Send email Email email; email.setValue("from","ticketsystem@akgsoftware.de"); email.setValue("to", emailFor); email.setValue("subject", subject); if (bodyPlain != "") { email.setValue("body", bodyPlain); } if (bodyHtml != "") { email.setValue("bodyHtml", bodyHtml); } email.s email.send(); } In the fall where the emailadresse not exist, i'm in the customerservice, the content from the email will be show in my html page. Are this normal ? Have you got any idea? Thanks Fabrice

Hello. We discovered today that our button for opening stored templates has been moved from the mail window and to a sidepanel on the right side of the screen. We have also noted that for new requests (mail) it is not possible to use the feature at all.  This affects us quite much with thousands of emails beeing sent every day with our own premade templates. As we have made some setup ourself, im not sure if this affects all, or just us. How can we move it back to as we had it before as this makes answering emails less effective?