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Deleting multipple cases

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Hi. Where has my option for deleting multipple cases gone?

EU
Erik Ola Ulvestad
7 Jun 2022 | 12:11 PM

All Replies (3)

Hi, Erik!
Is this a selection/ search of tickets?
 
Or could it be a selection of messages?
There is no delete function for messages from the selection view

Samuel Holmström
8 Jun 2022 | 06:08 AM
Well, there used to be a "handle multiple cases" feature and then you would select 'delete'. Has this feature been removed?
The intention is to bulk delete cases for e.g. auto-reported communication faults.

EU
Erik Ola Ulvestad
8 Jun 2022 | 07:13 AM

The function is still there. 

But you can´t do it for messages only for requests. 

So my best guess from the printscreean you show me is that it´s a seleciton of messages you are in. 

 

Samuel Holmström
8 Jun 2022 | 08:43 AM
"Batch managment" is not visible to me, neither for a single case or multiple. Off course it only makes sense for a batch of cases, not for sinlge cases. Maybe it is a configuration issue?

EU
Erik Ola Ulvestad
8 Jun 2022 | 09:18 AM

Hi,

This is a Service Premium feature, so it might be a licensing topic?

/Michel

Michel Krohn-Dale
8 Jun 2022 | 09:47 AM

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