Error when opening documents (.msg files)

LK

Ludwig Kleiser 12 May 2022

Hello!

We are having issues with one of our Online customers where they are presented with this error message when opening e-mails stored as activites:

The users have also reported that the document is fine to open when it was created but it seems that after a couple of days the document is no longer able to be opened.

If I try to open one of these document without using webtools I'm presented with below window.

Has anyone else seen this problem before/ have any suggestions on how to solve it?


RE: Error when opening documents (.msg files)

Samuel Holmström 21 May 2022

RE: Error when opening documents (.msg files)

Tony Yates 23 May 2022