Error when opening documents (.msg files)
Hello!
We are having issues with one of our Online customers where they are presented with this error message when opening e-mails stored as activites:
The users have also reported that the document is fine to open when it was created but it seems that after a couple of days the document is no longer able to be opened.
If I try to open one of these document without using webtools I'm presented with below window.
Has anyone else seen this problem before/ have any suggestions on how to solve it?
All Replies (0)
Hi, Ludwig!
I saw that you got help from support and our developer team.
If the answer you got from them is something you think can help others at the forum then feel free to post it here so that we can help others that may run into similar problems.
Wish you a great summer.
Looking at the support case, it appears the customizations responsible for creating certain documents was not setting the documents extref property. This caused these documents to become marked for softdelete and thereby unavailable after a few days.
When set correctly, documents remain available and open as normal.
Best regards.