Full text search or "multi key word search" in requests / tickets

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Hi, 

I want to know how to perform a full text search on requests in SuperOffice. 

The "Full text search" box in the upper right will only search within the subject of a request, but not within the content of the mails or comments. But this is what I want to do. 

 

My current workaround is to use the "find request" feature and add the "content" attribute as a criteria. But if I try to search for multiple words this does not work. I can only add "content" once ... so no AND based search can be created.

Is there a way to to a search inside of the content with multiple key words.

 

Thanks in advance for your responses. 

 

Kind regards,

Thomas

25 Sep 2024 | 08:59 AM

All Replies (5)

Hi Thomas,

 

Possibilities on this matter are currently a bit limited. Please observe the registered wish for this matter. I recommend you share your thoughts with our support team as well.

 

https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=62281&azure=1

26 Sep 2024 | 05:22 AM
Hi Bas,

thanks for your response. Unfortunately I get a 403 message for the link. I can't see any bug or wish.
26 Sep 2024 | 05:28 AM

Hi Thomas

Try this link and search for bug: 62281

https://community.superoffice.com/en/product-releases/bugs-wishes/

 

26 Sep 2024 | 10:47 AM
That also doesn't work, bug probably isn't published externally.
26 Sep 2024 | 11:40 AM

Hi Thomas,

try logging into the community page for bugs and wishes and then try checking the bug shared previously by Bas.

 

17 Oct 2024 | 06:11 AM

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