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how to find the last changed status date and the user who make this change for a ticket

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Hi,

i want to know where is the last status changed date for a Ticket and who (the user) has make this last changed ?

In a other way, i have the closed_at Date but how can i find who has closed a ticket ?

Thanks for your help.

Fabrice

FR
Fabrice Reithinger
27 Apr 2023 | 09:42 AM

All Replies (5)

Hi Fabrice

In the new version of SuperOffice Service we have a "Change log"-tab on each request, where you can find and are able to search for this type of information. See my example below.

In the old version of Service each request has a Task-button in the right corner almost similar to the one in my example (see red arrow), where you find the Log.

Susan Laugaard Hansen
2 May 2023 | 02:12 PM

Hi Susan,

thanks for your response, but i need this in a SearchEngine Query.

I want to know who have closed a ticket.

Thanks

Fabrice

FR
Fabrice Reithinger
2 May 2023 | 02:19 PM

HI 

I do not see the extra tabs - change log and opgave - how come?

 

BR.

Torben

TL
Torben Lynge Overgaard
2 May 2023 | 04:38 PM
Hi Torben

Access to the Change Log feature comes with the license "Service PREMIUM", which is a more advanced license than the "Service ESSENTIALS".
See our Pricelist for difference between the features in the two different license types: https://community.superoffice.com/globalassets/shared/price-lists/2022-oct-1/price-list-cloud-dkk-oct-1-22.pdf (page 4).

The "Opgave" tab I have created myself via the "Screen designer", which is an Add-on tool (Development Tool), where you can design your own screens and tabs.

We recently had a webinar (in Danish) where we explained the features. You can find it here: https://www.superoffice.dk/ressourcer/webcasts/dk-skarmdesigner/
You learn more about our screen designer here: https://community.superoffice.com/en/learning/admin-guide/configurable-screens/

BR,
Susan

Susan Laugaard Hansen
4 May 2023 | 09:15 AM
Thx!

We only have serviceESS explains why but a feature like this ought to standard perhaps.

BR.
Torben

TL
Torben Lynge Overgaard
4 May 2023 | 01:38 PM

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