separated profile for other Usergroup



 I have created new Profile for Tickets Header in CS old Service Modul. How could I asign this to other Usergroup or User then default, so that only this group has this View.

By the Way, is possible to define separated Email-Tag for other Usergroup or Ticket Category?



17 Apr 2024 | 01:08 PM

All Replies (9)

Hi Jianchun,

Profiles in Service can be assigned to Roles and not usergroups. Navigate to Roles from "Hamburger menu" in Service:

We only support one global Email-tag. 


18 Apr 2024 | 06:53 AM
Thanks Michel, i got it.
18 Apr 2024 | 08:42 AM
about separated Mail-Tag, i try to implement it in Scripts.
18 Apr 2024 | 08:44 AM


as in last Posts, i got separated profile to show Tickets Info assigned to other Userrole, could i get now separated Profile to edit Ticket assigned to other Userrole or groups? Till now I have assigned our default Profile to edit Ticket "Edit_ticket_80_kopieren" in ScreenChoosers.

Many Thanks!

22 Apr 2024 | 03:45 PM
As you have probably noticed you are only able to add profiles on "View" screens, if you have a need to give access to different screens based on Role / Group you need to use Screen choosers to direct your users to correct screen.
23 Apr 2024 | 05:05 AM

Hi Michel,

yes, I got now to dispatch diff. Profiles to diff. Roles via Screen Choosers.

In the new Profile I have renamed Labels in Eng. for our new Support Teams, but not for Extra Fields (yellow marked). They were defined with Name in German, any Idea?

23 Apr 2024 | 01:41 PM


When it comes to Extra fields they are generated in Loading script in Screen and get their label from Extra field definition, so if you need to manipulate this you need to update code in Loading script to get different labels depending on lanugages;


24 Apr 2024 | 05:24 AM

Hi Michel,


I have got now also extraFields renamed in eng.


My last Question is how to update List Elements for Multilanguage, we have defined the Standart List Status, Priority in German.



24 Apr 2024 | 04:33 PM
Unfortunately we have limited support for multilanguage on these types of lists. Perhaps there are someone else that has some tips on how they have solved this in the past.
25 Apr 2024 | 05:07 AM

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