Hi
We really like the new service and the capabilities to connect everything way better than before.
There is however one thing that is a struggle, we often need to work on our laptops and here it seems like the screen isnt really utilized and this has not changed with the new UI update.
The problem is that the "request properties" in the right side take to much room and likewise the top bar since we have it displaying important additional information.
I'm wondering if there is a method to be able to show / hide those 2 displays to get more rom for working with the content of the case?
Also, are we the only ones with this problem?
Best regards
Ole
All Replies (1)
Hi Ole.
Thak you for this feedback.
I have seen lot of customers trying to "mimic" the old Service by adding lot of informaiton at the top of the screen, but often miss the key tool for this.
"Grids"
So insted of adding information in one long list like this:
You can use the space lie this:
And also use the top right corner next too the favorit.
You can also use different screens for different teams or types of requets.
This can help you remove data that is not needed for everyine or for every task.