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truncated text from long Description in Ticket Header?

Hi, is possible to get first 20 Characters of long text from Description in Ticket Header? We have old Service Module. Thanks!

Jianchun You

22 h, 30 m ago | 08:11 AM

All Replies (1)

truncated the description in new short text UDF and take this one to Ticket header.

Jianchun You

15 h, 1 m ago | 03:40 PM