Form response: Unexpected Recipients added when specifying "Archive mailing" on selection or project
Status: Solved
Description
- Go to Marketing
- Create Form response
- Here you have possibility under Archive mailing to add selection
- Add one of the selections
Here we have several challenges:
- Description "Archive mailing" is not clear - does not strike right always as option for recipient list. It actually behaves as recipient list - you can see it added under Summary - Recipient sources also:
- Another problem is that you can not remove/delete it. Even if you edit and remove selection under Archive mailing , the selection will be stuck as Recipient Source.
This can cause unexpected form responses to be sent to the recipient we did not anticipate. Could happen we copy form response with recipient source/selection added and can not remove it (is we even aware, that it needs to be removed).
info
Please log in to comment.
Details
| Issue id | 12044 |
| Registered | 25 Mar 2021 |
| Last modified | 16 Apr 2025 |
| Severity | High |
| Area | Marketing |
| Status | Solved |
| Target release | CRM Online 10.5.4 |
| Released date | 6 Apr 2025 |
| Type | Bug |
Comments
[2022.10.31: rober]
The same for projects as well. Form responces can be sent to project memebers, who did not filled form, was added manualy to the project.
[2022.10.31: rober]
The same issue for projects as well. Form responces can be sent to project memebers, who did not filled form, was added manualy to the project.
[2022.10.31: rober]
[2022.11.02: par]
This bug has caused a lot of problems with form responses.
See also SOS:id 3166976, 314905 and 3287995 related to the same bug
[2023.11.07: Vikto]
Still topical (ticket ID 3403754)
[2024.05.29: par]
Any plans to fix this bug? It still causes a lot of problems with unreliable form respones