TicketAgent GetTicketEntity fails when category msg_closing_status value is higher than 3.
Status: Not prioritized
Description
WCF client tries to cast msg_closing_status value to the TicketCategoryClosingStatus Enum, which isn't correct (anymore, in an earlier release this was changed so you can set a specfic status).
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Details
| Issue id | 14602 |
| Registered | 15 Jun 2021 |
| Last modified | 30 Jan 2025 |
| Severity | High |
| Area | Sales |
| Status | Not prioritized |
| Target release | SuperOffice 9.2 - R10 |
| Released date | 7 Jul 2021 |
| Type | Bug |
Comments
Thank you for taking the time to report the issue. After careful consideration, we have decided not to address this bug at this time. Our decision is based on one or more of the following reasons:
Limited Impact: While we understand this issue affects your experience, it has a minimal impact on the overall functionality of the system.
Priority and Resources: Higher-priority tasks or strategic goals take precedence, and this issue does not align with our current focus areas.
Workaround Available: A viable workaround exists, reducing the need for an immediate fix.
We appreciate your understanding and hope you can agree on this. This allows us to focus on delivering greater value in other important areas.