Issue with TicketMessage REST API endpoint

Status: Solved

Description

Here is a better screenshot, which reflects more accurately what we do:

 

 

When we set the Type to Html and the Body to some HTML content, then what the “bugfix” does: it strips off any HTML from the Body and systematically changes the Type to “Plain”. So now all newly created tickets will have the Type set as plain, whatever the content of the body. Only tickets created before this change will keep the type that was sent by the client


Comments
Type field is used to indicate what kind of formatting of message in Body field. https://docs.superoffice.com/database/tables/enums/ticketmessagetype.html
Details
Issue id 34693
Registered 17 Oct 2022
Last modified 15 Nov 2022
Severity High
Area Request
Status Solved
Target release CRM Online 10.1.8
Released date 8 Nov 2022
Type Bug