Improve recipients search performance
Status: Solved
Description
Ticket management uses two providers for recipients search: EmailAddress and EmailPhone.
Searching for email sometimes takes too long. We should make couple of changes that would improve overall performance.
- if searchTerm contains @, do not search for first and last names, do not search contacts. search exact start and wildcard end
- if searchTerm is a valid email (=matches email validation regular expression), search exact match, without wildcards. do not search for first and last names, do not search contacts
Update documentation for both providers:
Text should be enclosed inside <para>Text goes here</para>, not separated by <para/> tags.
Current results on docs.
https://docs.superoffice.com/en/api/netserver/mdo-providers/reference/emailphone.htmlMore info on tags:
Tony Yates is the one to contact regarding documentation.
Details
Issue id | 49742 |
Registered | 22 Nov 2023 |
Last modified | 23 Jan 2024 |
Severity |
Area | Request |
Status | Solved |
Target release | CRM Online 10.3.1 |
Released date | 2 Feb 2024 |
Type | Feature |