• 8455
  • 28 Dec 2018
  • 14 Jun 2021
  • CEP
  • Solved
  • CRM Online 9.2 - R10
  • Wish


It would be great to have a possibility to include request variables in a Form responses. For example, when a customer fills in a SuperOffice form, a request can be created in Customer Service. It would be great if the customer could also get a Form response with the ticket ID registered in the system afterwards.

Ticket parser variables will be available when creating a Form response mailing. When using the Unlayer editor, you will even get Ticket Id and Title as per-defined choices in the Merge Tag drop-down. Other parser variables must be written manually.