Chat notification delay 1 min when setting it to 0
Status: Solved
Steps to Reproduce
1. Create a new chat and set the setting 'Warning on new -chat and 'Manager warning on new chat is '0' min:
2. Start a new chat as a customer and check that the chat notification delay is around 10 sec
3. Write a new message as a customer and check the chat notification delay:
Observe that: when setting the settings 'Warning on new chat' and 'Manager warning on new chat', the chat notification delay is 01 min 05 sec for a new message.
I expected: when setting the settings 'Warning on new chat' and 'Manager warning on new chat', the chat notification delay to be as fast as possible (10-15 sec) as implemented in the wish below:
https://community.superoffice.com/en/product-releases/bugs-wishes/product-issue/?bid=51885
Details
| Issue id | 8846 |
| Registered | 15 Nov 2019 |
| Last modified | 2 Nov 2021 |
| Severity | High |
| Area | CEP |
| Status | Solved |
| Target release | CRM Online 10.0.2 |
| Released date | 1 Nov 2021 |
| Type | Bug |
Comments
[2020.02.06: andre]
There is also a 1 minute delay on notification when the customer sends a new message in an ongoing chat conversation.
[2020.06.02: vedho]
please fix this as chat cannot be used if notifications is not 100% robust