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Product Roundup - Highlights Q1 2026

Published by Jeanette Small Strøm, 3 h, 37 m ago

Watch the webinar for an overview of key highlights from Q1 2026 and current focus areas across the product.

In this Product Roundup, the product managers for Marketing, Sales & Core, Service, and Integrations walk through notable updates from the first quarter of 2026 and share what they’re currently focusing on.

The session covers improvements across web forms, pipeline visibility, mobile AI capabilities, service request handling, and integrations with ERP, Office, and meeting tools. 

Chapters 

  • 0:00 – Welcome and overview 
  • 1:10 – Marketing: form improvements  
  • 7:44 – Marketing: what’s coming next 
  • 9:08 – Sales, Core & Mobile  
  • 11:18 – New user setup wizard 
  • 14:39 – AI features in Mobile CRM 
  • 16:36 – What’s next for Sales & Core 
  • 18:04 – Service: request relations  
  • 23:42 – Admin rules for request relations 
  • 26:42 – Integrations  
  • 27:37 – ConnectERP 
  • 29:28 – Office integrations: Synchronizer diary improvements 
  • 32:24 – SuperNotes: AI meeting assistant 
  • 34:28 – What’s coming next in Integrations 
  • 35:25 – Wrap-up 

Below, you’ll find a short summary of the main updates, along with relevant links for each product area. 

Marketing: more flexible forms and styling options 

Marketing focused on giving users more control over SuperOffice forms – from what data they collect to how forms look and feel. 

Highlights include: 

  • Custom fields on company and contact person, will soon be available in the Form designer, making it possible to create forms tailored to different contexts and capture more relevant data. Custom fields include user-defined fields and extra tables. 
  • Admin field controls to reduce the risk of important data being overwritten by mistake – admins can deny overwrite on specific fields or remove internal fields from the form editor. Useful for fields like company registration numbers or personal IDs 
  • Google Fonts support with over 1,100 fonts available, and the option for admins to curate a brand-approved font list. 
  • Subscription page styling with text editing, logo upload, language selection, and preview – applying consistently to subscription, unsubscribe, and confirmation pages 
  • CSS styling for more advanced form customisation, including predefined CSS classes for guided styling 

The team also shared what’s coming next: dynamic forms (fields that appear based on earlier answers, expected in Q2 2026) and improvements to consent management with editable privacy text and inline links.

Related links: 

Sales, Core & Mobile: pipeline insights, a new wizard, and AI on mobile

Across Sales, Core, and Mobile, the focus has been on improving visibility into the sales pipeline, simplifying user setup, and expanding AI capabilities on mobile. 

Key highlights: 

  • Two new dashboard capabilities: “Days in stage” to identify where sales are stuck, and “Stage when closed” to understand where in the process deals are won or lost and verify that the sales process is being followed correctly 
  • A new user setup wizard – called “User setup” – replacing the old WebTools wizard. The new wizard walks through connecting email (enabling email archiving and calendar invitations) and installing WebTools. It is being rolled out in phases and can be found under the person icon in the top right corner. The old wizard will remain available for some more weeks 
  • AI-powered request summaries in Mobile CRM – tap “generate” to get a quick overview of any request while on the go. This joins earlier AI features for company completion and business card scanning (requires AI features to be activated by an administrator) 

Not yet using Mobile CRM? Download it from the App Store or Google Play – you log in with the same credentials as the web client. 

The team also shared ongoing work around improved navigation with back/forward buttons and history, which is currently in the research phase. 

Related links:

Service: request relations for complex support workflows

Service updates in Q1 2026 introduced request relations – a standard, built-in feature that replaces the older admin-client-based approach to linking requests. 

Highlights include: 

  • Three built-in relation types: Parent (oversees child requests), Child (belongs to a parent), and Related (peer requests linked for context or coordination) 
  • All requests now have a “Related requests” tab with an orange indicator dot when related requests exist 
  • A graphical hierarchy view and list view for navigating related requests, with side-panel preview and direct navigation via request ID 
  • Configurable columns with sort, filter, and group capabilities – including grouping by relation type 
  • Relations are created from the Task menu via “Relate,” with the option to add a comment explaining the connection 
  • Smart rules for administrators: require a parent to be set, block parent closure while children are open, auto-close parent when all children resolve, and offer to close all children when closing a parent – with the option to send a reply to each customer 

Example use cases covered in the session: 

  • System outage – A main incident request acts as the parent, with individual customer reports linked as children. Resolving the parent triggers a standardised response to all affected customers 
  • IT infrastructure upgrade – A yearly review as the parent, with child tasks for network switches, server upgrades, and firewall licence renewals 
  • New store opening – The store opening as the parent, with child tasks for hiring staff, stocking shelves, and setting up payment terminals 

Related links:

Integrations: connecting CRM with ERP, Office, and meeting tools

Integrations continued to focus on making SuperOffice work seamlessly with the wider business landscape, with updates across ConnectERP, Office integrations, and a new AI meeting assistant. 

Highlights include: 

  • ConnectERP syncs customers, contacts, products, prices, quotes, orders, and key figures between SuperOffice and ERP – currently supporting Visma Net, Business NXT, Tripletex, and Fortnox (recently added, popular with Swedish customers). The team is investigating the next one or two ERPs to add 
  • Synced ERP data is available in CRM dashboards, selections, and marketing for spotting buying patterns and upsell opportunities 
  • DataBridge, the engine behind ConnectERP, allows point-and-click field mapping and new data flows without coding 
  • Synchronizer diary improvements (rolling out in the upcoming weeks): full participant lists on synced appointments with accept/decline status, read-only protection to prevent accidental edits, and enriched Outlook appointments showing company name, project name, and a direct link back to SuperOffice 
  • SuperNotes, an AI meeting assistant that joins meetings automatically, captures notes, provides pre-meeting research and icebreakers, generates summaries and action lists, and syncs everything to SuperOffice CRM. You can also chat with your meeting notes across current and previous meetings. Teams report saving up to 13 hours per week on admin tasks. SuperNotes is available per user and can also be purchased for users who don’t use SuperOffice 

The session also covered what’s coming next: a new SuperOffice for Teams integration for archiving one-on-one and group chat history plus documents (pilot starting soon), and new ConnectERP insights with graphs showing order counts, amounts, and turnover. 

Related links:

Keep an eye here on Community, release notes or in-app as these features and updates roll out. Got questions or feedback? We’d love to hear from you!