How do I adjust the windows registry key that is in charge of loading SuperOffice Ribbon to make the ribbon visible?

In the Add-ins list in Outlook, you can check the current load behavior of the SuperOffice Add-in. The load behavior should be set to "Load at Startup" like in the screenshot below, and a Windows registry key called Load behavior has a value of 3.

In some situations, SuperOffice Add-in cannot be loaded, so to make it load again, you can follow the steps below:

1. In the search box, type in regedit and open the registry editor program.
   
   
    
2. Navigate to Computer\HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins\SuperOfficeRibbon-Outlook​
   
   
    
3. The LoadBehavior registry key should have the value 0x0000000 (3). If it doesn't double-click on the key, in the Value data field type 3, and click OK.
   
   
    
4. Restart your Outlook, and now the SuperOffice Ribbon should be visible. 
    

If, after restarting Outlook, the Load Behavior value reverts to 0, 1, or 2, we recommend reinstalling MailLink using the Windows user account with local administrator rights. Check this FAQ to learn how to do it.

If this did not help, please register a support request. We will be able to help you more quickly if you provide us with these log files: 

• Mail link log file, check this FAQ to learn how to get it.
• Event Viewer log file, check this FAQ to learn how to get it.
   

Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you are doing it. We recommend backing up the Windows registry before making any changes. You can find instructions on how to do it in this article.

More information:

FAQ: What to do if SuperOffice Ribbon gets disabled every time we start Outlook?