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How do I change my user’s e-mail address in SuperOffice CRM?

Updated on 28 Mar 2022

My last name has changed, therefore my e-mail address has also changed. How do I change it in SuperOffice CRM?

To change your e-mail address and last name of the SuperOffice user you need to contact your SuperOffice administrator and ask to follow the steps below:

  1. Log in to Settings & Maintenance.
     
  2. Click on Users (1) and in the list of users select your user (2).


     
  3. E-mail address has to be changed in both the E-mail address field (1) and User name (2) field, then last name (3) can be changed too and the administrator has to Save (4) changes.


     
  4. Now when you log in to SuperOffice CRM you need to use your new e-mail address as user name and the old password in the password field.

Note!

  1. If your company uses Office 365 or Gmail as identity provider the changes to e-mail address have to be made in your identities providers site.
     
  2. If you use Synchronizer application together with SuperOffice Online then after the change of the e-mail user needs to be re-linked in order to see the new email address. This needs to be done by the Synchronizer administrator user. But before that, the user who will be re-linked needs to clean his/her Outlook calendar. Please check this article to see how it is done.


 

To change you e-mail in SuperOffice 8 please follow the steps below:

  1. Click on Personal settings and go to Show my Contact info… in the drop-down menu. It will open your Contacts card in SuperOffice CRM.


     
  2. In the Contact screen, please click on the Edit button.


     
  3. Fill in your new surname in the last name (1) field, then enter the new e-mail address in the e-mail (2) field, – new e-mail address and click on the Save (3) button.


     
  4. Now your user’s e-mail address and last name are changed in the Settings and maintenance section too.

Note!

  1. User ID is not changed automatically. If it needs to be changed, please – contact your SuperOffice administrator.
     
  2. If your SuperOffice CRM uses Active Directory last name and e-mail changes have to be made in your identity provider’s system.
     

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