How do I change my user’s e-mail address in SuperOffice CRM?

To change your e-mail address and last name of the SuperOffice user, you need to contact your SuperOffice administrator and ask them to follow the steps below:

1. Log in to Settings and maintenance.
    
2. Click on Users (1) and in the list of users select your user (2).
   
   
    
3. E-mail address has to be changed in both the E-mail address field (1) and the User name (2) field, then the last name (3) can be changed too, and the administrator has to Save (4) changes.
   
   
    
4. Now, when you log in to SuperOffice CRM, you need to use your new e-mail address as your username and the old password in the password field.

Note!

1. If your company uses Office 365 or Gmail as an identity provider, the changes to the e-mail address have to be made in your identity provider's site.
    
2. If you use the Synchronizer application together with SuperOffice Online, then after the change, the e-mail user needs to be re-linked in order to see the new email address. This needs to be done by the Synchronizer administrator user. But before that, the user who will be re-linked needs to clean his/her Outlook calendar. Please check this article to see how it is done.

For Onsite customers:

1. User ID is not changed automatically. If it needs to be changed, please contact your SuperOffice administrator.
    
2. If your SuperOffice CRM uses Active Directory, last name and e-mail changes have to be made in your identity provider’s system.