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How do I manually import missing SuperOffice Ribbon registry keys?

Updated on 4 Jan 2024

I have installed SuperOffice Web Tools (or Mail Link), but SuperOffice Ribbon has not appeared in my MS Office application ribbon. It is no visible in the list of application Add-ins either. Why does it happen and how do I fix it?

In some cases, during the installation SuperOffice Ribbon add-in keys in HKEY_CURRENT_USER hive are not created, therefore the SuperOffice Ribbon will not be visible in Outlook (if you use SuperOffice Web application or Online) or Word, Excel, Powerpoint (if you use SuperOffice Windows application). Please follow the steps below to import SuperOffice Ribbon add-in keys, when they are missing:

 

Step 1. Confirm that SuperOffice Ribbon add-in keys are missing

  1. Log in to your Terminal Server as a user (not an administrator).
     
  2. In the search box type in regedit and open registry editor program.


     
  3. Navigate to HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\Addins. Check if SuperOfficeRibbon keys are present in Outlook Addin list. In the example in the screenshot, SuperOfficeRibbon keys are present. 

 

Step 2. Import SuperOffice Ribbon registry keys manually 

  1. Download Windows registry keys.
     
  2. Extract the file, select Outlook Ribbon, right-click on it and click Edit.


     
  3. Make sure that the line Manifest points to the correct location of the Mail Link installation on your Terminal server and save the file.


     
  4. Double-click on the file, then click Run to import the keys.



​Note! 

1. Incorrectly editing a Windows registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), we do not recommend to delete or adjust any key if you are not confident why it is done. Moreover, we recommend to back up the Windows registry before making any change, check this article to learn how to do it.

2. If you are missing the SuperOffice Ribbon add-in in MS Word, Excel, PowerPoint please follow the same instructions described above, but use SuperOffice Ribbon in Word, PowerPoint, Excel file from the attachment section. Be aware that these add-ins are available only for SuperOffice Windows application users.

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