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How do I reassign a SuperOffice licence from an old user to a new one?

Updated on 12 Jun 2025

One of our colleagues has left the company. We would like to reassign her SuperOffice licence to a new person. What is the best way to do it? 

Please follow the steps below to learn how to reassign a SuperOffice license from an old to a new user in SuperOffice:

  1. Remove the license from the old user by toggling option Can log in (1) in the old user card. This will automatically remove a User plan (2) and make it available to a new user.

    Note! To keep an overview of all historical activity of old users we do not recommend to delete them. If you want to reassign all the companies, open sales, projects, and tasks from the old to a new user - check this FAQ.


     
  2. Create a SuperOffice user for a new person in your company. Check this FAQ to learn how to do it.


More information

FAQ: What to do when I get an error "The user has open requests in Service. The licence cannot be removed" while trying to remove user plan/licence from the user in SuperOffice?

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