How do I send an event viewer log file to SuperOffice support?

To provide a relevant log file that would help to investigate and solve the issue please follow the steps below:

1. Make sure that you are taking a log file from the computer where the SuperOffice problem occurs or where the SuperOffice support consultant recommended.
    
2. In the search box on the taskbar, type Event viewer (1). Then, select the top result for the Event viewer (2) and open it.
   
   
    
3. On the left side of the screen expand Windows Logs and click on the Application (1) section.
    
   
    
4. To help to spot relevant logging information you want to deliver a log file that holds only relevant information. To do that click on Filter Current Log (1).
   
   
    
5. In the field Logged select the time range when the problem occurred.
   
   
    
6. Select the Event level you want to provide. Most of the time for troubleshooting is relevant Error information. To get more information select Errors, Critical, Warnings. And click OK.
   
   
    
7. Then click on the Save Filtered Log File As... and save it on the desktop of your computer and send the file to the support consultant.
   
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