What can I do when I run into the problems with SuperOffice Web Tools?

SuperOffice Web Tools application has slightly different feature set for Windows and Mac OS, therefore all most common SuperOffice Web tools issues will be organized in different sections based on the OS and components.

Please read this FAQ to learn  more about SuperOffice Web Tools application. 

 

SuperOffice Web Tools for Windows

Troubleshooting Web Tools installation

• Check this FAQ, when you get an error "Installation failed" when installing Web tools.
   
• How do I enable Web Tools diagnostics? 
   
• Video: How do I re-install SuperOffice Web Tools? Note! Do not follow this video in Terminal server/Citrix environment

Troubleshooting Web Extensions features

Document and e-mail creating, opening, locking, editing, saving

• Check this FAQ, when you get an error “Creating an instance of the COM component with CLSID {4BC25952-118E-4558-AC1F-9F88E9996D20}….” when creating a new e-mail from SuperOffice CRM.
   
• Check this FAQ, when e-mails from SuperOffice stopped being opened in Outlook.
   
• Check this FAQ, when e-mails from SuperOffice stop being opened in Outlook every time you start a computer.
   
• Check this FAQ, when you get an error "Unable to cast COM object of type 'Microsoft.Office.Interop.Outlook.ApplicationClass' to interface type 'Microsoft.Office.Interop.Outlook._Application'...."
   
• Check this FAQ, when new e-mail dialog stopped being opened from SuperOffice.
   
• Check this FAQ, when e-mail template variables are not filled in.
   
• Check this FAQ, when you get an error "Unable to upload file" or “Access to the path c:\temp\... is denied” when uploading the file to SuperOffice.
   
• Check this FAQ, when you get an error "SuperOfficeDB.dll is not working through COM or not registered properly.." when opening a document from SuperOffice.
   
• Check this FAQ, when you have problems with SuperOffice MS Office Ribbons.
   
• Check this FAQ, when you use Web Tools and your documents are opened in another computer.
   
• Check this FAQ, when the document you try to open is locked by your colleague.
   
• Check this FAQ, when you get an error "SuperOffice Mail Link was unable to connect to the Outlook process" when opening an e-mail from SuperOffice.
   
• Check this FAQ, when you get an error "Could not retrieve iMessage: interface not supported" when opening an e-mail from SuperOffice.

Login to SuperOffice via Web Tools

• Check this FAQ, when you get an error "Application Not found".
   
• Check this FAQ, when you get an error "No application is associated with the specified file for this operation".
   
• Check this FAQ, when SuperOffice Web Tools login dialog keeps popping up.
   
• Check this FAQ, when SuperOffice Web Tool cannot connect with error "Unfortunately, we were unable to log you in to {{applicationIdentifier}}. The error message was Failed validating identity token"

 

Troubleshooting Mail Link features

What can I do when I run into the problems with archiving e-mails from Outlook to SuperOffice CRM?

 

SuperOffice Web Tools for Mac

• Check this FAQ, when you get an error "(null)://(null)/"