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What to do when a new SuperOffice list item is not visible for everyone in the company?

Updated on 1 Dec 2021

I have created a new list item, but it is not visible for my colleagues. Why does it happen and how do I fix it?

There are some reasons why new list items are not visible.  This depends on the type of a list item that has been created. Please find explanations of what can be done below:

 

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The sale stage or project status is not visible

Please check the FAQs below to learn the solution:

 

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Any other (company - category, follow-up - type, etc.) list item is not visible

If you cannot some other list item, make sure that the user group, which your SuperOffice user is assigned to, has access to the list item, which cannot be seen. To illustrate it, let's imagine that your user cannot see the Follow-up type. Please follow the steps of the example below to troubleshoot it:

  1. In the Settings & Maintenance module click on Lists (1), choose Follow-up - Type (2) from the drop-down list.


     
  2. User grouping and filtering have to be enabled (1). Make sure that the list item, which you cannot see (1) has a tick box next to your user group (3) in the box on the right side of the screen.



    Note! If you cannot see the list item in the list above, make sure that it has not been deleted. To see all deleted items, add a tick next to option Show deleted items and headings. 

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