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What to do when I cannot see which e-mail I have already archived to SuperOffice CRM from my Outlook Sent Item list?

Updated on 21 Mar 2022

After the e-mail gets archived to SuperOffice CRM next time when I select it the archive button lights up with the green sign indicating that the e-mail has been archived. When I select already archived e-mail in the Sent Items folder, the button does not light up in green. Why does it happen? 

 

This feature (the indication of e-mail that has been already archived from the Sent Items folder) is not supported by SuperOffice Mail Link. Please read below the explanation.

When archiving an e-mail the Mail Link picks up the unique Message-ID that belongs to the e-mail and stores it in the ForeignKey table with the appointment ID. This ID determines if an e-mail is already archived or not. When a new e-mail is saved, the Mail Link first checks the ForeignKey table to see if an e-mail with the same ID is already archived by anyone. Sent Items folder in Outlook contains no unique Message-ID. For this reason, the reference to the item in the SuperOffice database becomes invalid and email cannot be identified as already archived.

In some cases turning off Cashed Exchange-mode allows us to identify if e-mail in the Sent Items folder was archived already. However, this setting has an impact on Outlook performance.


Note!

  1. Changing to a none-cached Exchange-mode will not enable duplicate detection of already archived mails (because they lack the ID).
     
  2. Changing to a none-cached Exchange-mode will not result in existing items found in Outlook’s sent-item folder to suddenly report this unique ID. They will remain ID-less.
     
  3. Only new emails sent after changing this setting has the potential to receive a unique ID, but there are no guarantees.


 

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