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What to do when I cannot send an e-mail and get a notification "No current e-mail account" on my Mobile CRM app?

Updated on 28 Dec 2025

I try to send an e-mail using my Mobile CRM, but I get a notification "An error occurred: No current e-mail account". Why do I get it, and how do I fix it?

The message pops up when your e-mail account is not configured in SuperOffice CRM. Please follow the steps below to configure them:

  1. Click OK on the information message, and you will land on the E-mail settings screen.


     
  2. Tap on the E-mail client field, and there you can choose to use either the System default (1) or the SuperOffice (2) e-mail client.


     
    • Please follow the instructions below when you choose to use the SuperOffice e-mail client:
  • When your default e-mail client is SuperOffice, please follow the steps in the relevant FAQ:
     
  • When your default e-mail client in SuperOffice CRM is Microsoft Outlook, please follow the steps below:
     
    1. Click on  the button and choose Local settings.


       
    2. Choose the SuperOffice CRM option and click the OK button.


       
    3. Configure the e-mail client following the instructions in the FAQ above.
       
    4. Repeat the first two steps of this part and reset your e-mail client to Microsoft Outlook.


More information

FAQ: How do I send an email or an SMS to a contact from my Mobile CRM app?

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