User & Admin Learning Support & FAQs Product updates Forums

What to do when I do not see a browser notification for a video meeting in SuperOffice CRM?

Updated on 30 Jan 2026

I have created a new appointment in my SuperOffice Diary that is a video meeting. Usually, before the meeting started, I used to get a browser notification that reminded me about the video meeting and allowed me to join the video meeting directly from the notification pop-up. I do not see the pop-up anymore. Why does it happen, and how do I fix it?

There are a few things that you need to double-check if you cannot see video meeting notifications:

  1. Your meeting setup in SuperOffice CRM
     
  2. Your internet browser settings
     
  3. Your Windows notification settings
     

​

Your meeting (Appointment) setup in SuperOffice CRM
 
The notification about an upcoming meeting will appear only if the Alarm option is enabled for your appointment in the SuperOffice diary. To confirm that, open the appointment and make sure the Alarm option is enabled and the time is set correctly. Please see this FAQ for more information.





​

Your internet browser settings

To be able to see them you should make sure that your browser is not blocking Notifications and Pop-ups from your site. Let’s take a look at how to check pop-up settings on a Microsoft Edge browser.

  1. Open Edge Settings.


     
  2. Scroll through the Settings list until you get to the Privacy, search, and services section, and click on Site permissions.


     
  3. Then click on the superoffice.com site.


     
  4. Make sure that Pop-ups and redirects are set to Allow.

​

Your Windows notification settings

Windows Notifications & actions settings must be enabled on the computer for notifications to work. Please follow the steps below to see where these settings are stored in a Windows 10 system:

  1. In the global search field, type in Notifications and actions (1) and click on the System settings (2) option.


     
  2. Ensure that Notifications are enabled, then grant more rights for notifications if you prefer in the section below. Also, make sure that the browser that you usually use to work with SuperOffice CRM has notifications enabled. 



    Note! Make sure that Focus Assist mode is not on. It will also prevent you from receiving video meeting notifications. This article explains how to disable it, or you can include Microsoft Edge in the priority application list. This article explains how to do it. 

 

More information

Docs: Video Meetings for SuperOffice

In this article