What to do when I do not see new SuperOffice Chat notifications?

There are a few things that you need to double-check if you cannot see chat notifications:

1. Your SuperOffice Settings
    
2. Your Internet Browser's Settings
    
3. Your Windows Notification Settings

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Your SuperOffice Settings

1. Notifications about incoming chats will only appear if your status is set to Present. If your status is Away, you will not receive chat notifications.
   
   
    
2. Make sure you have enabled notifications for new chat messages in your SuperOffice notification settings. If this option is not selected, chat notifications will not appear even if your status is Present.
   
   
   
   
    
3. To get a chat notification sound, you need to have Enable sounds preference set to Yes in your Preferences.
   
   

 

 

Your Internet Browser's Settings

To see notifications, make sure your browser isn’t blocking notifications. Let’s take a look at how to check these settings in Microsoft Edge — the same process also applies to Google Chrome.

1. Click the View site information icon next to the SuperOffice URL in your browser. Make sure that Notifications are set to Allow.
   
   
    
2. Check if the SuperOffice website is in the block list for notifications.
   
   In Edge, go to: edge://settings/content/notifications;
   In Chrome, go to: chrome://settings/content/notifications.
   
   If SuperOffice is listed under Blocked (or Not allowed to send notifications in Google Chrome), remove it to allow notifications.
   
   
    

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Your Windows Notification Settings

Windows Notifications & actions settings must be enabled on the computer for notifications to work. Please follow the steps below to see where these settings are stored in a Windows 11 system:

1. In global search type in Notifications and actions (1) and click on the System settings (2) option.
   
   
    
2. Make sure that Notifications are set to On (1) and Do not disturb is set to Off (2).
   
   

 

Note! Make sure Focus mode is turned off, as it can block chat notifications. This article explains how to disable it. Alternatively, you can add SuperOffice chat to your priority applications list - this article explains how to do it. 

 

Known Problem if SuperOffice Website is Installed as an Edge Application

If you have the SuperOffice website installed as an Edge application but still open SuperOffice in the browser, notifications will not be shown. To fix this, you need to uninstall the SuperOffice Edge application.

1. Click the View site information icon next to the SuperOffice URL in your browser. Then click on Permissions for this site.
   
   
    
2. If the window shown below appears, it means the SuperOffice website is installed as an app. In this window, you can uninstall it by clicking Uninstall to remove the app version.
   
   

Run a Notification Test (Advanced Users Only)

If you would like to test notifications, you can paste the following code into your browser’s Developer Tools console at your own risk. This is an example script intended for testing purposes only.

1. Make sure you are on the SuperOffice website - not any other site.
2. Click on Settings and more (the three-dot menu), then go to More tools > Developer tools.
   
   
    
3. Paste code below into Developer Tools - Console and press Enter.
   
   if (!("Notification" in window)) {
     console.log("❌ Notifications not supported.");
   } else if (Notification.permission === "granted") {
     new Notification("✅ Notifications are working!");
   } else if (Notification.permission === "denied") {
     console.log("🚫 Notifications are blocked for this site.");
   } else {
     Notification.requestPermission().then(permission => {
       if (permission === "granted") {
         new Notification("✅ Notifications are now enabled!");
       } else {
         console.log("❌ Permission was not granted.");
       }
     });
   }
    
4. If everything is set up correctly, a notification like the one shown in the screenshot below should pop up.
   
   . 

Note! SuperOffice takes no responsibility for any effects caused by running this script. It should only be executed by users who fully understand what the script does.

Our consultants can build custom solutions to deliver SuperOffice Chat notifications to other communication platforms such as Microsoft Teams, Slack, and Webex. The consultant service involves a fee. Please get in touch with your SuperOffice contact person if you would like to get more information about this service.