What to do when I get an error "No application is associated with the specified file for this operation" when connecting SuperOffice Web Tools?

The error can occur when the folder path to SuprOffice.Mail.Protocol.Handler.exe component in the Windows registry is wrong. Often it points to an old installation and it needs to be updated to the new location. Please follow the steps below to do it:

1. In the search box type in regedit and open registry editor program.
   
   
    
2. Navigate to the Computer\HKEY_CLASSES_ROOT\SOMail\shell\open\command directory and double-click on the key.
   
   
    
3. Make sure that the folder path, which is found in the Value data field is pointing to the correct Mail Link installation location and has a symbol "%1" in the end.  E.g. "C:\Users\[user]\AppData\Local\SuperOffice\SuperOffice Mail Link\SuperOffice.Mail.ProtocolHandler.exe" "%1"
   
     
   
   To test it, copy the folder path, which you found in the Value data field (without SuperOffice.Mail.ProtocolHandler.exe part), and paste it in the Windows Explorer. It should open the Mail Link installation folder, and the SuperOffice.Mail.ProtocolHandler.exe file should be present there too. If the path does not exist or points to the old Mail Link installation, find the current Mail Link installation on your computer and change the path to the correct one.

Note! Incorrectly editing a registry can permanently damage your computer or server (if you work on Citrix/Terminal Server), so do not delete or adjust any key if you don't know specifically why you do it. We recommend to back up the Windows registry before making any change. You can find instructions on how to do it in this article.

 

More information:

FAQ: What to do if I get an error when creating a new email?

FAQ: What to do if a new email dialog does not open after clicking on email address in SuperOffice?​