What to do when some of the e-mail template variables are not filled in when I use an e-mail template from SuperOffice CRM?

Sometimes template variables can be enclosed in other HTML tags making it unrecognizable to SuperOffice parser. After making a new e-mail template or editing an existing one the corrupted variable might appear. In this situation instead of the data from SuperOffice CRM that has to parceled template will pass a variable itself. This is illustrated in the example below.

 

To fix a template you'll have to "clean" the failing variables manually. Please follow the steps below to do it:

1.  Open your e-mail template as a text file (Notepad).
    
2.  The whole html of the message will appear. All the variables in the file should appear two times. The first one looks perfectly fine (marked in purple).
   
   
    
3. Press CTRL+F. This option will help you to find the other variable in the file.
   
   
   
   You will find the variable which will be surrounded by extra signs (marked in red).
   
   
    
4. Remove it so the variable would be surrounded only by brackets {} (example in green).
   
   
    
5. Save the file and upload it to Settings and Maintenance. Please check this video to see how to upload the document template to SuperOffice.
    
6. Test it to make sure that all variables are visible.
   
   

More information

FAQ: How do I create and use e-mail templates in SuperOffice CRM?